About BBP:
BBP is at the forefront of industrial automation, creating solutions that enable our customers to excel in their fields. We believe in fostering an environment that encourages growth, teamwork, and innovation. We are currently seeking a motivated, detail-oriented Order Administrator to join our team in Baton Rouge, LA.
We are looking for a someone who enjoys working on a team in a fast paced, customer focused environment. Are you able to multi task, quickly move transition from one task to the next while prioritizing urgent customer requests? Fast and accurate data entry combined with great e-mail communication and organizational skills are a must for any successful team member. The Order Admin is responsible and is crucial to ensuring great customer service, while inputting accurate data entry and expediting orders. The Order Admin is a proactive and efficient team player with excellent communication skills.
Responsibilities and Duties
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Order Expediting:
- Communicate with the factory to obtain accurate ship dates and tracking information for customer orders.
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Proactively monitor order status and keep both internal teams and customers informed, particularly if orders are at risk of being late.
- Customer Communication:
- Answer inbound calls professionally and greet in-house guests with courtesy.
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Provide exceptional customer service by responding to inquiries and requests related to order status, invoices, and collections.
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Address customer concerns and inquiries with professionalism and courtesy.
- Data Entry and Reporting:
- Accurately enter order details and related information into the company's systems for commission orders.
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Create and maintain customer's account information within the software system.
Qualifications and Skills
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Proficient typing skills. >50 WPM
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Computer skills and a knowledge of relevant software packages.
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Basic literacy and numeracy skills.
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Organizational abilities.
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Good communication skills, both written and verbal.
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Strong customer service skills.
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No degree required, Associate or Bachelors Degree in Business or equivalent experience preferred
BBP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.