Telephone Banking Consultant
- Training starts on July & August 2024
- Duration: 8 weeks
- Training Schedule: 8:00 am - 5:00 pm
- Location: Guaynabo (On-site)
General Description
Provides customers excellent telephone service to assure the retention and growth of clients’ portfolio ensuring that customers receive the best service possible.
Essential Duties and Responsibilities
Analyzes client needs of service and claims, evaluates the different alternatives to satisfy them, and makes decisions to resolve them immediately. Promotes cross sales of financial products and services. Solves situations within the authority frame granted or refers those that are outside his/her authority. Provide information regarding products and services offered by Popular, such as loans, credit cards, credit lines, payments to vendors, balance inquires, and other.
Education
24 Bachelor's degree approved credits.
Other Qualifications
- Excellent customer service skills, including telephone skills and telephone etiquette.
- PC Skills including knowledge of Windows Microsoft Office Applications (Word, Excel, Power Point, etc).
- Detail oriented with analytical skills.
- Excellent oral and written communication skills in English and Spanish.
Values
- Passion for People
- Succeed Together
- Own Every Moment
- Build the Future
Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.
If you have a disability and need assistance with the application process, please contact us asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.
As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.
Job Type: Part-time
Pay: From $16.00 per hour
Expected hours: No less than 20 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Experience level:
Weekly day range:
- Every weekend
- Monday to Friday
- Weekends as needed
Work setting:
Application Question(s):
- Do you have a minimum of 24 credits approved from a University or Accredited Institution?
Experience:
- Customer service: 1 year (Required)
Language:
- English and Spanish fluently (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person