Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Quality Manager
We are currently hiring a Quality Manager to join us in a remote, work at home role.
Key areas of responsibility:
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Identifies and understands quality needs of the Program. Conducts needs analysis, studies and confers with all functions to determine requirements.
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Is accountable for implementation and monitoring of process to exceed Client provided Member experience metrics goal
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Coaches and develops quality staff to ensure high degree of measurable success. Provides specific qualitative and quantitative data to Operations Team.
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Closely interacts with all stake holders to deliver word class quality program
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Must be well versed in the process of holding calibration sessions , Understand and articulate the client?s Quality requirements to the internal teams
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Conduct One on Ones with next level
Skills/experience needed to be successful:
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Bachelor?s degree or equivalent work experience
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Six sigma green belt or at least a good understand of continuous process improvement procedures preferred.
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Min 7 years of experience needed in a call center managing inbound calls including minimum of 3 yrs. of experience as Quality Manager or Assistant Manager -Quality
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Experience in Managing Healthcare programs preferred.
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Excellent written and verbal communication skills required to present and interact with wide variety of internal and external customers.
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Should be well versed in using MS office tools
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Must be detail oriented with a good observation skills.
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Ability to present to present data to the clients and stakeholders.
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Should have good analytical skills to analyze, identify and solve the issue.
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Ability to demonstrate innovation, and problem solving skills when making decisions.
Salary: $60,000 to $75,000
Sagility Offers Competitive Benefits Including:
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Medical
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Dental
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Vision
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Life Insurance
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Short-Term and Long-Term Disability
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Flexible Spending Account
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Life Assistance Program
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401K with employer contribution
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PTO and Sick Time
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Tuition Reimbursement
Join our team, we look forward to talking with you!
An Equal Opportunity Employer/Vet/Disability
Work@Home USAUnited States of America