Job Duties:
· Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information
· Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner
· Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction
· Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral
· Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request
· Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate
· Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient’s safety
· Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)
Skills:
- Strong customer service skills with a focus on satisfaction; 1+ years of experience
- Proficiency in data entry and multitasking
-Active listening with empathetic responses
-Familiar with medical terminology; Pharmacy experience, a plus
Job Type: Full-time
Pay: $20.40 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Experience level:
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
Work setting:
- Call center
- In-person
- Office
Work Location: In person