Responsibility II: Daily Preparation / Check-in
- Maintains reception area, to include waiting room
- Verifies insurance eligibility
- Prints all encounter forms for each day appointments
- Ensures that all patients are greeted in a timely manner
- Provide necessary forms to new patients, updates information on existing patients, reviews for accuracy and scans/copies all insurance cards. Notifies the clinical staff when the patient is ready
- Monitors waiting rooms and communicates wait times to patients
- Responsible for applying information on all insurance plans, correctly identifying and entering FSC into IDX
- Collects co-pays and logs them appropriately at the time of check in
- Contact patients by telephone to communicate scheduling information within established time frames
o New patients reminder telephone calls are made within 24 hours of scheduled appt
o Patients who are “no-show” are called within 24 hours of their missed appt
o New patient referrals are contacted within 24 hours to schedule first appt
- Pulls charts for nurses to prepare for patients visits
- Appropriately documents all non essential personnel coming on site in the log book
Responsibility III: Check Out
- Ensures that patients have all information and questions answered about their health and treatments received, to include future appointments
- Ensures encounter forms are completed and tracked accordingly with office schedule
- Obtain any required prior authorizations for patient if being referred for outside services, i.e.. Radiology, surgery, laboratory, pharmaceuticals
- Completes all documentation for observation, planning and evaluation of care provided to patients
Responsibility IV: Clerical / Administrative
- Process medical records requests
- Open and process any mail and distribute accordingly as well as delivering packages marked “refrigerate” immediately to clinical personnel
- Maintains filing, charting, faxing and all other clerical functions as required
- Answers telephones in a polite manner, makes appointments and takes messages
- Prepares and processes correspondences
- Rolls phones according to schedule
- Identifies and orders supplies as needed
Responsibility V: General Practice Duties
- Must have physical exam and annual TB skin testing
- Knowledge of Fair Debt Collection Practices Act, PHI, HIPAA as well as other State and Federal regulations pertaining to health insurance statutes
- Ability and flexibility to cover various medical offices when needed
- Performs cash management protocols as assigned
- Adheres to company policy on continuing education programs, i.e. Annual HIPAA training
- Adheres to departmental dress codes as observed by director and wears picture identification badge, 100% of the time.