About us
Hi-Tech Auto Service Center is a small business in Wayne, NJ. We are professional, agile, and our goal is to Continue to grow as a company and keep our customers happy!
Duties:
- Greet customers and provide exceptional customer service throughout their visit
- Provide follow up calls throughout the time that customers vehicles are on premise
- Listen to customer concerns and accurately document them
- Communicate with technicians to ensure timely completion of repairs
- Provide vehicle inspection reports
- Provide estimates for services and repairs
- Explain recommended services and repairs to customers
- Schedule appointments and manage the service department's calendar
- Maintain accurate records of customer interactions and transactions
Qualifications:
- Previous experience in a customer service role, preferably in a dealership or automotive environment
- Knowledge of automotive sales, mechanics, and auto service management
- Strong communication and interpersonal skills
- Ability to use basic shop estimator program
- Ability to multitask and prioritize tasks effectively
- Detail-oriented with excellent organizational skills
Skills:
- Customer service: Providing exceptional service to customers, addressing their needs and concerns, and ensuring their satisfaction.
- Dealership: Understanding the operations and processes within an automotive dealership.
- Sales: Knowledge of sales techniques and the ability to promote services or products to customers.
- Mechanic: Familiarity with basic automotive repair concepts and terminology.
- Transmit: Effectively communicate information between customers, technicians, and other team members.
- Automotive sales: Understanding the sales process within the automotive industry.
- Oil change: Knowledge of oil change procedures and maintenance requirements.
- Auto service management: Experience or knowledge of managing an auto service department, including scheduling, estimating, and customer interactions.
- Auto body repair: Familiarity with auto body repair processes and procedures.
- Automotive repair: Understanding of general automotive repair concepts.
Please note that this is not an exhaustive list of duties, qualifications, or skills. Other responsibilities may be assigned as needed.
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Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
Day range:
- Monday to Friday
- No weekends
Shift:
People with a criminal record are encouraged to apply
Language:
Work Location: In person