Overview:
The Housekeeping Inspector/Quality Assurance Supervisor is responsible for supporting the Director and Assistant Director of Housekeeping in the managing, training and coaching of all housekeeping associates, including, Room Attendants, Housepersons and Public Area Attendants to ensure quality performance on a daily basis. Additionally, based on business need, the Quality Assurance Supervisor will be expected to perform regular housekeeping duties as directed by management.
Responsibilities:
Housekeeping Inspector/Quality Assurance Supervisor responsibilities include, but are not limited to:
Assists with the supervision, training, and coaching of housekeeping staff, ensuring they understand their duties and perform them efficiently.
Thoroughly inspects guest rooms, common areas, and storerooms to ensure cleanliness standards are met.
Updates appropriate team members of the status of each guest room.
Documents the results of the room inspections, resolve deficiencies, and write work orders for maintenance issues.
Inspects for any damages and immediately report to the manager.
Efficiently manages, stocks, and controls linen, supplies, and equipment and closets.
Performs cleaning duties based on business volume and the resort’s needs.
Completes daily room assignments/section assignments for Room Attendants, Housepersons, and Public Area Attendants if needed.
Coordinates with other departments, such as maintenance and front desk, to ensure seamless operations and guest satisfaction.
Addresses guest concerns promptly and effectively, taking appropriate actions to resolve issues.
Greets guests and provides prompt and courteous service.
Other duties as assigned.
Qualifications:
What are we looking for?
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Valid drivers license and clean driving record required
Previous housekeeping supervisory experience
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Ability to travel to multiiple locations across the Grand Strand
Passion for providing exceptional service to guests and team members
Strong attention and care to details
Ability to support and motivate team members
Responsibility, reliability and honesty
Teamwork and collaboration
What can you look forward to?
All team members enjoy WEEKLY PAY!
Qualifying team members may enjoy the following benefits:
Medical, Dental, and Vision coverage options
Paid Time Off
401(k) retirement plan with company match
Paid Parental Leave (10 weeks)
Bereavement Leave and Jury Duty Pay
Life Insurance Benefit
Health Savings Account, Accident, Personal Cancer Protection, and Short Term Disability
Employee Assistance Program
David L. Brittain Scholarship Program
Local Attraction Discounts
Associate Referral Program
Tuition Reimbursement
Resort Accommodations Discount
WE ARE MORE THAN JUST A WORKPLACE…
We love what we do! As leaders in the area’s hospitality industry, our company is rooted in a strong, caring culture steeped in rich history and respect.
Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. You will find your work rewarding as YOU make the difference to each of our guests. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.
Want to know more? Check out www.brittainresorts.com!
Connect with us! @brittainresorts
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Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.
We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.
Pay Range: Starting from USD $17.00/Hr.