Role - Customer Engineer
Client - Maintech Corp
We are looking for 5 self-motivated, dedicated individuals who are ready to put their technical skills to work in a fast-paced, customer focused environment. Utilizing their technical knowledge, they will have the responsibility of responding to customer calls in a timely and efficient manner to troubleshoot, analyze and diagnose servers in a critical environment. They will provide problem resolution or refer more complex issues to a Sr. Support Engineer. Maintenance of inventory and documentation of activity will demonstrate strong organizational skills. Must be available and on-call 24x7x365.
Responsibilities
- Analyzes, diagnoses, and troubleshoots hardware/server issues with focus on responsiveness; provides issue resolution
- Maintains inventory and documentation of activity
- Creates own service tickets, updates, and closes
- Communicates before and after repair work windows via ticket and email to client
- Break/Fix
Qualifications
- Previous experience working on on HPE, DELL, Oracle (SUN), or Lenovo Servers
- Strong problem solving and self-management skills with attention to detail
- Ability to prioritize tasks and effectively communicate verbally and in writing
- 5+ years’ experience servicing hardware as specified or utilized in customer environment
- Familiarity with ticket-tracking software (ServiceNow preferred)
Job Type: Full-time
Pay: $50,000.00 - $53,000.00 per year
Benefits:
Schedule:
Work setting:
Experience:
- Breakfix: 1 year (Preferred)
- Data center: 1 year (Preferred)
- servers: 1 year (Preferred)
Work Location: In person