Position Description
Perform support to Financial Advisors in meeting the needs of our clients. Performs a wide array of duties ranging
from administrative activities, such as opening new accounts and performing account maintenance, providing
extensive customer service to our clients, including calling clients to schedule appointments and meeting with them
and assisting with required paperwork.
Position Responsibilities
Advisor Support
▪ Meet with clients to review new business documents and obtain client and advisor signatures.
▪ Meet with advisor to review instructions when preparing to meet with new clients.
▪ Place trades (buy/sell) and complete necessary documentation to handle the processing of trades.
▪ Prepare documents for account opening, transfer of assets, etc.
▪ Prepare withdrawal worksheets for advisor review.
▪ Reviewing system for:
- Withdrawals
- Insouciant funds for periodic distributions, including RMD’s
- Updated 1099s
- Outgoing transfers
- ▪ Handle phone calls, faxes, and e-mails from clients and take action needed in response to inquiry.Communicate actions taken to advisor that pertain to him/her directly, and record in ContactManagement System (CRM).▪ Review the CRM dashboard daily, and identify items that need to be addressed and handled, conrm thetask is completed, and record notes in CRM.
Client Support
Meeting with clients to:
- Establish online access to financial planning software or other pertinent websites
- Assemble Welcome Kit for New Client Meeting
- Go over Welcome Kit with new client
- Obtain signatures on any changes made that require new document
Handle client-initiated requests. These requests include questions and paperwork regarding:
- Financial planning software enrollment or questions
- Establishing ACH instructions for periodic distributions
- Making deposits and taking withdrawals
- Personal information and beneficiary updates
- Cost basis information
- Tax reporting inquiries or issues
- ▪ Contact clients with any changes in their accounts.▪ Document all contact and actions taken with clients in CRM.
- Administrative Support
▪ Work with team members in preparing documents for client signature, returning calls, scheduling
appointments, scheduling prospects and client attendance at seminars.
▪ Work with admin and junior advisors to assign and update checklists and workows for the CRM, and
support other team members as situations arise.
▪ Follow the prescribed checklists and workows that pertain to your position.
▪ Filing of all client documents, including electronic document storage facility.
▪ Scanning and attaching documents in the CRM.
▪ Assist with answering phone calls or delegating faxes to appropriate staff member
Required Skills & Experience
▪ Bachelor’s Degree in business, administration, or similar field of study
▪ Minimum of two years’ experience in the financial services industry
▪ Experience utilizing a Contact Management System (CRM)
▪ Procient with Windows based software, including MS Word, Excel, PowerPoint
▪ Excellent oral and written communication skills
▪ Excellent people skills; enjoys constant interaction with clients
▪ Organized, meticulous, detailed-oriented and able to multitask
▪ Ability to work independently with good problem solving and time management skills
▪ High degree of confidentiality & latitude
▪ Ability to exercise good judgment by recognizing urgency and setting priorities
▪ Must pass criminal and credit background checks
Job Type: Full-time
Pay: $46,693.00 - $48,954.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Are you willing and able to pass a background / fingerprint check?
Experience:
- Financial / Wealth management: 3 years (Required)
Ability to Commute:
- Hopkins, MN 55305 (Preferred)
Work Location: In person