Salary Range: $115,000 - $125,000 Overview:
Life is precious including the experiences we have with food and the people we share those experiences with. The Food & Beverage teams at SH Hotels & Resorts understand (and value) that thoughtful ingredients and extraordinary people are both required to execute an exquisite experience for our guests.
We’re currently in search of an Assistant Director of Food and Beverage who shares these values and will champion them at 1 HOTEL HANALEI BAY. If you strive to be a leader second-to-none, know how to motivate a team, elevate standards, and cultivate an environment for learning as we all continue to grow. We’re looking for a people magnet, a genius at anticipating obstacles and finding quick solutions. Most important, someone who’s not afraid to get in the trenches with their team to achieve the ultimate outcome. Sound like you? We’d love to connect.
(Inside Tip: This role was made with room to grow for a service-minded rockstar.)
Overview:
Support the Director of Food & Beverage in providing strategic leadership and direction to ensure the Food & Beverage division drives guest and team member engagement, achieves operational and financial excellence and upholds brand standards. The Assistant Director is responsible for supporting the Director in overseeing and directing the overall Front of the House operations for the Restaurants, Lobby Bar, Pool areas, and In Room Dining. Responsibilities include but are not limited to hospitality, staff management, development and training, and financial performance; the Assistant Director will be directly & indirectly responsible for all aspects of the service and beverage programs, ensuring that they are executed at the required standards. Above all must actively embody, inspire and teach the 1 Hotel culture to all employees.
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Support the Director of Food & Beverage in developing and communicating a division strategy that is aligned with the property and brand and lead in its execution.
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Establish goals to optimize performance and hold the division leadership team accountable for desired outcomes.
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Provide inspirational leadership to enliven the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.
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Monitor guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action.
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Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market.
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Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change.
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Identify the developmental needs of others and provide opportunities for growth and development to maximize talent.
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Develop the divisional budget and monitor financial performance to ensure goals are met or exceeded and opportunities are identified and addressed.
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Ensure proper controls are in place and polices are established and followed by all team members.
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Establish and maintain open, collaborative relationships and ensure direct reports do the same.
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Ensure regular, ongoing communication occurs (e.g. daily rallies, divisional/departmental meetings, attendance at regular and ad hoc hotel meetings).
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Recruit and select talented leaders and team members who will enhance the 1 Hotels culture and demonstrate functional expertise; ensuring staffing levels are appropriate to meet business demands.
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Provide guidance and direction to subordinates through coaching, counseling, mentoring, and reviewing performance.
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Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example.
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Build and maintain an organizational culture that maximizes employee engagement and attracts top talent.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
REQUIRED:
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Passionate about food & beverage and a post-secondary diploma or degree in a field of study related to this profession; 4 years of experience in a comparable position and/or an equivalent combination of education and experience.
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Prior banquets experience in a quality luxury hotel brand.
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Detailed Food and Beverage knowledge, specifically in banquets; demonstrated strong leadership and strategic planning skills; and proven achievements in optimizing guest and team member engagement and financial performance.
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Experience successfully leading in a fast-paced environment and prioritizing demands.
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Strong interpersonal, team member relations and leadership abilities.
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Well versed in Food & Beverage financial aspects
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Technically savvy and familiar with Food & Beverage operating/budgeting systems and spreadsheets.
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Ability to identify and solve problems.
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Professional & appropriate business appearance and demeanor aligned with the 1 Hotel brand and culture.
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Excellent verbal and written communication skills.
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Flexibility to meet the demands of a 24-hour operation
PREFERRED:
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Advanced knowledge of food & beverage operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
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Prior Restaurant and/or In-Room Dining experience in a quality luxury hotel or restaurant brand.
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Fluency in a second language other than English.
About us…
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:
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Designed by Nature work environment
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Health & Wellness- Competitive Medical, Dental & Vision, and EAP program
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Retirement Planning
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Paid Personal Days
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Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
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SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
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Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!