Job Description :
Technology Support Technician I to provide enterprise-level customer service. You will diagnose and troubleshoot software and hardware problems. Responsibilities include monitoring and resolving network issues, configuring operating systems, using remote desktop connections to provide immediate support for Health Care IT systems, achieving 80% or higher first contact resolution, and quality assurance scores of 90% or higher. To be qualified for this role, you should hold an associates degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Citrix or similar certification is a plus. A+ certification required or within 6 months of hire. If you're naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we'd like to meet you.
**Buffalo, NY**
Minimum or Preferred Qualifications :
AA - Associate of Arts Information Technology or relevant field required. BA - Bachelor of Arts Information Technology or relevant field preferred. 1 year of experience in IT Support preferred. IT skills assessment based on CompTIA A+ required. COMP TIA A+ within 6 months of hire required. Prior experience supporting a hospital, health system or care network a plus. Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.
Job Type: Full-time
Pay: $18.42 - $27.62 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Rotating weekends
- Weekdays
- Weekends as needed
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Ability to Commute:
Ability to Relocate:
- Buffalo, NY: Relocate before starting work (Required)
Work Location: In person