Internal Title
Customer Service Manager (Re-Announcement)
Faculty / Non-Faculty / Administration
Non-Faculty
Job Purpose
The Customer Service Manager manages the Office communication with students, parents, and others regarding the financial aid process. Provides research assistance on financial aid regulations and provide recommendations regarding policy and compliance. Assists the Associate Director of Student Services with staff training and development, as well as providing feedback of office needs or issues with processes as indicated via customer contacts.
Minimum Requirements
A high school diploma required Bachelors preferred and at least 2 years work experience in student financial aid and at least one year supervisory experience. Relevant experience in business management, public administration, or administrative services may substitute for the required work experience. Candidates with an equivalent combination of experience and/or education are encouraged to apply.
Required Knowledge, Skills and Abilities
Excellent math and analytical skills along with a solid understanding of Title IV regulations. Possess excellent verbal, communication and customer service skills. Must be able to multi-task and prioritize workload, with frequent interruptions. Must have understanding of FERPA regulations. Experience with Banner Financial Aid and Microsoft Word and Excel is a plus.
Additional Comments Regarding Position
Occasional work hours required in evenings and on weekends during peak processing periods.
Special Instructions to Applicants
Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
- Salary is commensurate with education/experience which exceeds the minimum requirements.
Offers of employment are contingent upon a successful background and credit check.
All applications must be submitted online https://jobs.cofc.edu.
Benefits
- Insurance: Health/Dental/Vision
- Life Insurance
- Paid Leave: Sick/Annual/Parental
- Retirement
- Long Term Disability
- Paid Holidays
- Free CARTA Bus Service
- Employee Tuition Assistance Program (ETAP)
- Employee Assistance Program (EAP)
- Full Benefits Package – Click Here
EEO Statement
The College of Charleston is an Affirmative Action/Equal Opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, veteran status, genetic information, or disability.