Job Description:
KEY ACCOUNTABILITIES INCLUDE:
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Addressing day to day customer needs and requests.
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Conduct should be professional with good communication skills. Professional phone and email manner and communication skills.
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Extreme attention to detail and ability to multitask on several projects or customer requests/orders.
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Working with operations to resolve customer service issues.
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Assisting with customer billing issues.
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Ensuring vendor information is complete in the system.
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Maintains customer records by updating account information.
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Preparing shipping documents (i.e. – Labels/Compliance labels, BOL’s, etc.)
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Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
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Contributes to team effort by accomplishing related results as needed.
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Cross training as required.
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Balances team and individual responsibilities and identifies and resolves problems in a timely manner.
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Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations.
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Other duties as assigned by management
REQUIREMENTS:
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Ability to use Warehouse Management Systems (WMS)
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Basic proficiency in Microsoft Office, internet, web-based and job specific software applications. Accurate typing and data entry skills and ability to generate routine reports.
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Ability to add, subtract, multiply and divide
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Communication skills include responding promptly and professionally to customer needs, effectively presenting information one-on-one or in small group situations and basic written correspondence.
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Balances team and individual responsibilities and identifies and resolves problems in a timely manner.
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Must be able to read, write and speak English fluently.
EDUCATION & EXPERIENCE:
Minimum
High School Diploma or GED equivalent required; Prior experience in customer service, warehousing, shipping and receiving a plus.
Preferred
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Bi-lingual is a plus, but not required
SPECIALIST CERTIFICATIONS:
SEKO Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.