Position Summary: The ITSM/ITAM Engineer delivers Multiple-Product / Multiple-Site Services for customers per a Statement of Work (SOW), or a predefined services agreement. They will also perform pre and post sales activities, assist in various process design workshops, as well as providing consultation services with our NCSi customers to help them deliver high quality services, driving up the value of their software solutions.
RESPONSIBLITIES/DUTIES
- Post Sales implementation of Service and Asset Management solutions based on previously agreed upon requirements and statements of work (SOW)
- Day to day administration of Asset and/or Service Management solution for Managed Service customers.
- Development of API integration between Ivanti and other software platforms
- Maintain expertise in production releases of NCSi’s portfolio of solutions
- Maintain knowledge of best practices and newest practices related to tools and techniques for effective Service and Asset Management
- May perform other job duties as directed by Employee's Leaders
QUALIFICATIONS:
Required Skills and Experience:
- 5 years of IT Asset or Service Management consulting experience
- Excellent interpersonal and communications skills
- Excellent time management, decision making, prioritization and organization skills
- Strong IAITAM and ITIL Knowledge
- Web API development experience
- Knowledge of, and previous experience, of SQL Server databases.
- Experience with a call logging software product
- Analytical skills for designing of solutions
- Analytical skills for problem identification
Preferred Qualifications:
- 10 years of IT Asset or Service Management consulting experience
- Ivanti Neurons experience a plus
- IAITAM Certifications
- Previous experience with Ivanti Neurons for IT Service Management and Asset Manager
- Previous experience with ServiceNow
- Previous experience of a comparable Service and Asset Management systems
- Project Management experience
- Business process experience
Travel: Determined based on each customer engagement; little travel now, could change
Job Type: Full-time
Pay: $100,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Do you have any experience installing, managing, or configuring Ivanti ITSM or ITAM?
Education:
Experience:
- Service Management Administration: 1 year (Required)
Work Location: Remote