Overview:
The Member Services Department is one of the core operations teams at Scottsdale National. The Member Services Department is committed to creating authentic, bespoke service experiences for our members and guests, works in conjunction with and alongside other highly motivated individuals and is powered by a strong departmental culture built on teamwork and high-level communication. Please note: This is a hotel operation focused position.
Our Member Services Associates possess strong multi-tasking skills, excellent interpersonal skills, are creative thinkers and problem solvers, are detailed orientated and possesses strong written and oral communications skills.
Our Member Services Associates assist with the planning and execution of an array of personalized requests and guest services, working collaboratively with multiple departments including Golf Operations, Food & Beverage and Housekeeping. Member Services is responsible for coordinating all villa reservations inclusive of specialized details and requests, managing the arrival and departure process, inclusive of transportation and luggage handling. They are knowledgeable about all aspects of the club operations and property, and handle all general property calls in an efficient and friendly manner, routing calls to their proper extensions. Additional responsibilities include arranging dinner reservations (both on and off site), scheduling spa/salon services, are the front-line contact and resolution specialist for special requests, submit daily reporting/property communications, and professionally handle any and all inquiries regarding requests for information, directions, and/or challenges that may arise, in a timely and courteous manner.
Ensuring our membership and guests are made to feel welcomed while creating a memorable experience during and following their visit, is our top priority. We will be looking to you to embrace our already distinctive team environment where accountability for your actions, providing consistency in carrying out your job duties and having an eye for detail is part of your regular workday, and most importantly, how we define success for ourselves, our team and the Club.
A note on the start date: While we are actively interviewing candidates, the start date for this position is planned for August, and at the beginning of the 2024 – 2025 season.
The skills you'll bring:
· Problem Solving
· Clear communication
· Strong time management and organization skills
· Excellent verbal and written communication skills
· Ability to work within a highly collaborative team, and equally effective as an independent contributor
· Flexible approach, willing to work in an environment of constantly changing priorities with enthusiasm
· Self-motivated, takes accountability, willingness to do, and learn
· Intrinsic awareness
· Strong passion, commitment to excellence
· Neat and polished appearance
· Positive and outgoing attitude
· Demonstrates confidentiality, honesty, and integrity in all situations
· Computer literate in Microsoft Window applications
· Knowledge of PMS systems preferred
· Detail oriented
· Team player
The requirements for this position are:
- High School diploma or equivalent experience
- 3 years’ previous customer service and/or hospitality experience preferably in a luxury hotel, resort or club
- Knowledge of Guest Service Operations
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Experience:
- Customer service: 3 years (Required)
Ability to Commute:
- Scottsdale, AZ 85262 (Required)
Ability to Relocate:
- Scottsdale, AZ 85262: Relocate before starting work (Required)
Work Location: In person