Senior Supervisor - SALARY RANGE $53,500 - $56,000/year
JOB SUMMARY:
The Senior Supervisor is responsible for oversight of UGE personnel, ensuring compliance with all operational, safety, quality and compliance standards established by United Ground Express, United Airlines and any regulatory authorities.
JOB RESPONSIBILITIES:
- Provide coaching and direction to the station personnel to achieve or exceed performance expectations
- Ensure compliance with all safety requirements
- Provides coaching and direction to achieve or exceed performance and quality standards
- Provides oversight to the scheduling and monitoring of employees to ensure proper staffing levels to achieve or exceed performance goals
- Set a positive example for the station team members to ensure excellent customer service
- Maintain a positive work environment, strong employee relations and collaborative relationships
- Demonstrate a calm demeanor during periods of high volume or irregular operations
- Schedule and monitor daily work assignments to ensure proper staffing levels while delivering a superior level of customer service
- Ensure all employees are properly trained and understand their assigned duties
- Ensure any injuries, incidents, accidents, and/or customer service issues are properly reported and processed
- Ensure the operation functions in a safe, caring, dependable and efficient manner at all times
- Perform other duties as assigned.
MINIMUM REQUIREMENTS:
- High School Diploma and previous supervisory experience
- Ability to work independently
- Ability to work in a dynamic, fast paced operational environment
- Analytical thinking, goal-directed leadership and service-oriented performance
- Strong communication and interpersonal skills
- Strong problem-solving skills and drive for excellence
- Organization and planning skills
- Strong leadership skills with the ability to motivate and coach others
- Experience supervising Union represented work group preferred
- Must possess and maintain a valid US state driver's license. (Suspended, expired, revoked or denied licenses are not valid)
- MS Office applications
- Must have flexible schedule availability to cover a 24 hour per day 7 day per week operation including weekends and holidays as assigned
- Must be able to stand, lift, bend, push, and pull for extended periods of time, lift up to 70 lbs. and work outside in all types of weather conditions
Note: For internal UGE candidates (current UGE Employees), please be sure to attach the Internal Candidate Eligibility Form, filled out by your direct supervisor, to your application. The form can be found on the UGE Talent Acquisition SharePoint Page or by clicking here: Internal\_Candidate\_Eligibility\_Form.2024.
SALARY RANGE: $53,500 - $56,000 UGE Team Members at ORD receive flight privileges aboard United Airlines as well as Paid Time Off (sick, vacation, paid parental leave), access to Medical (PPO), Dental, Vision, Personal Accident, and Life insurance; Flexible Spending Accounts, Long Term Disability, 401(k) with a company contribution, participation in the UGE annual incentive plan, and more.
United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.
United Ground Express is a drug-free workplace. Employment with UGE is contingent upon a clear driving record, 10-year criminal History records check, and drug screen as required.
ORD Chicago International Airport
Job Type: Full-time
Pay: $53,500.00 - $56,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Employee stock purchase plan
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Parental leave
- Vision insurance
Work Location: In person