Overview
Supervises Home Health Aides delivering service to clients in the home care setting and coordinates all related administrative responsibilities. Works under general supervision.
Compensation:
$20.98 - $26.23 Hourly
-
Assigns Home Health Aides (HHA) to deliver requested service to VNS Health patients and members.
-
Ensures the delivery of high-quality service by supervising activities of assigned HHA staff.
-
Maintains compliance of HHAs with corporate policies, state regulations, and contractual requirements.
-
Initiates appropriate corrective action and documentation by coaching, counseling, and terminating HHAs as required, in a timely effective manner.
-
Encourages and develops on-going communication with HHA staff and management across VNS Health; identifies and resolves issues which effect service delivery.
-
Maintains or grows caseload depending on resource availability.
-
Develops and implements procedures to maximize operational efficiency and effectiveness, as necessary.
-
Performs all duties inherent in a supervisory role. Ensures effective staff training, interviews candidates for employment, evaluates staff performance and recommends hiring, promotions, salary actions and terminations, as appropriate.
-
Participates in special projects and performs other duties as assigned.
Qualifications
Education:
- High School Diploma or equivalency Required
-
Bachelor's Degree Preferred
Work Experience:
-
Minimum of two years of experience in customer service Required
-
Strong organization and administrative skills Required
-
Demonstrated problem-solving abilities Required