Position Summary:
Responsible for providing accurate and timely information and services to all guests in a professional and courteous manner.
Essential Functions:
· Ensure guests are greeted, checked in and out of the hotel in an efficient, friendly and professional manner.
· Obtain guest identification and credit/check approval as directed by hotel policy.
· Ensure special guest requests are communicated, noted and fulfilled.
· Listen and respond to guest inquiries in a positive and friendly manner.
· Manage and resolve all guest complaints and problems in a professional, courteous and timely manner.
· Answer telephones promptly and courteously. Route calls appropriately.
· Enthusiastically sell property. Offer information and answer questions on special events, property facilities, amenities and any special rate packages.
· Communicate with the next shift to pass on necessary information.
· Complete tasks on daily checklist.
· Adhere to policies regarding handling of employee’s cash bank.
· Post charges to individual room or master accounts.
· Reconcile all charges and cash received during shift and prepare drop. Have drop witnessed.
· Drive Company vans as needed.
· Handle guest mail and messages per established procedures.
· Offer and properly handle requests for wake up calls.
· Perform all other duties as assigned.
Additional Responsibilities:
· Keep work area neat and organized.
· Conduct self in a professional manner at all times.
· Maintain a safe working environment and immediately report all unsafe conditions.
· Maintain a good working relationship with all departments.
· Comply with all policies and procedures set forth by the property Employee Handbook.
Qualifications:
· High school diploma or GED.
· Possession of government required licenses or certificates.
· Basic math skills and prior cash handling experience.
· Ability to:
· Handle many tasks at one time and work well under pressure.
· Work with minimal supervision.
· Maintain a professional appearance at all times.
· Work as part of a team.
· Communicate effectively.
· Receive and follow both verbal and written instructions.
· Work any day of the week and any hour.
Job Type: Full-time
Pay: $16.75 - $17.50 per hour
Schedule:
- Day shift
- Evening shift
- Morning shift
Work setting:
Ability to Relocate:
- Hillsboro, OR 97124: Relocate before starting work (Required)
Work Location: In person