Service Desk Analyst
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Job Summary:
EmpRes Operated by Evergreen in Vancouver, Washington is looking for a qualified IT Service Desk Analyst to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.
Essential Functions:
- Respond to tech inquiries via email, over the phone, or in person.
- Inform customers about IT products and services.
- Walk customers step-by-step through the problem-solving process.
- Help with troubleshooting hardware and software.
- Follow up with customers to ensure satisfactory service.
- Communicate customer feedback to the appropriate internal team members.
Benefit Highlights:
- Private Health Care Plan (Medical, Dental, Vision)
- UKG Wallet - Work Today, Get Paid Tomorrow!
- Life Insurance
- Employee Assistance Program
- Training & Development Opportunities
We strive to embody and stand for both a spirit and value system that encourages loyalty, honesty, and a commitment to caring from our belief that people are always the number one priority.
EmpRes Operated by Evergreen
4601 Northeast 77th Avenue suite 300, Vancouver, WA 98662, USA
EmpRes Operated by Evergreen is an Equal Opportunity Employer.