PURPOSE:
Support and assist the Escrow Officer throughout closing of commercial real estate transactions.
RESPONSIBILITIES:
The primary responsibilities of the Escrow Assistant are to coordinate each transaction from start to close in partnership with the Escrow Officer. This includes opening orders, distributing title commitments/reports as well as clearing title matters. The Escrow Assistant shall assist with preparation of closing documents specific to the transaction and disbursement of all closing funds. The position requires daily customer contact via phone and email, with the utmost focus on customer service. The role of Escrow Assistant is fast paced and includes handling multiple files at once.
REQUIRED QUALIFICATIONS:
- Two years or more experience in Title and Escrow. LPO license is not required but preferred.
- TECHNICAL SKILLS
- Proficiency in MS Office and Windows
- SoftPro experience is a plus
- Aptitude with numbers
- Simplifile
- INTERPERSONAL SKILLS
- Controlled demeanor: reacts well under pressure (i.e. end of month deadlines)
- Team Player: works well with others, both internally & externally
- Displays Empathy: knows how to handle sensitive customers, has had customer service experience
- Honest and trustworthy: handling sensitive material.
- PROBLEM SOLVING
- Creative: able to solve unique problems on own when necessary
- Demonstrates good judgment: makes rational, object decisions
- Flexible: able to coordinate responsibilities within the department
- COMMUNICATION SKILLS
- Active listener: understands the need of customers
- Communicates effectively
- Good phone presence
- IMPACT SKILLS
- Action-Oriented / Proactive: tries to resolve a problem before it arises
- Ability to coordinate a variety of tasks and set priorities under pressure
- Attentive to detail and remains alert to customer requests
- Able to conquer challenges and obstacles
- Able to complete required tasks with minimal supervision, self-starter
Benefits include:
- Medical
- Dental
- Vision
- Flexible Health Savings Accounts
- Life and Disability Insurance
- Company matched 401K
- Company matched Employee Stock Purchase Plan (ESPP)
- Employee Discount Program
- Growth opportunities'
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Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Typical end time:
Typical start time:
Work Remotely
Job Type: Full-time
Pay: $22.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Supplemental pay types:
- Bonus opportunities
- Commission pay
Work Location: In person