Wallenpaupack Brewing Company’s second location, The Wake Zone, is a taproom and entertainment complex all in one. Our 6 AboutGolf simulators have everything needed to practice, train and play golf year-round. Additionally, our simulators have sports packages for endless entertainment options for guests of all ages. Our mission is to provide a fun atmosphere where guests can improve their golf skill level or have a great time playing their favorite sport.
A Suite Host & Server, under the direction of the Supervisor & Manager, will be responsible for ensuring that our patrons feel welcomed, are well informed about beer & food choices, are well informed about using the Golf & Sports Simulators and are served quickly and efficiently. They will also share responsibility with the Supervisor & Manager of making sure that the beer & food served are of optimal quality and that the facility is clean and comfortable.
Responsibilities:
- Adhering to the schedule set forth by the Supervisor & Manager and executing the duties and responsibilities assigned
- Ensuring that the beers on tap are acceptable to serve (right temperature, optimal quality, no off-smells or flavors)
- Engaging with each patron directly, giving each the attention they deserve, and making them feel welcomed while working to meet their needs quickly and efficiently
- Politely and respectfully addressing customers’ questions
- Conforming to and enforce regulations set forth by the PA Liquor Control Board (checking IDs, curtailing overconsumption and all other regulations)
- Maintaining clean bar, taproom and simulator areas including restrooms
- Following Standard Operating Procedures (SOPs) governing facility operations
- Working towards continuous optimization of facility operations by providing Supervisor and Manager with timely feedback
- Playing the role of brand ambassador and creating repeat customers and brand fans
- Learn POS system and handle forms of payment efficiently
- Other duties as assigned
Qualifications:
- Age 18+
- PA LCB RAMP Server/Seller Training Required
- Cicerone Certified Beer Server Preferred
- Excellent communication skills and customer service skills
- Attention to detail, ability to multi-task and willingness to work as a team
- Positive attitude and ability to work with a diverse set of people
- Aptitude for and desire to learn the mechanical workings of golf & sports simulator equipment in order to address problems quickly and efficiently
- Shifts are day & evening, available 6 days per week (Thursday - Tuesday)
- Our training program takes place during the first 40 hours and would start immediately. Training wage for training period.
Working Conditions:
This position requires an individual who works under a range of circumstances, including: shift work, weekend work, working with challenging patrons, and working in the fast-paced environment of an entertainment facility.
Compensation: $10/hour + tips
Physical Requirements:
Employees will be required to stand for extended periods of time. They may also be required to lift boxes 35-50 lbs and move empty or full kegs with the help of a dolly.
Hours per week:
Work Remotely
Job Type: Part-time
Pay: From $10.00 per hour
Benefits:
- Employee discount
- Paid training
Restaurant type:
Shift:
License/Certification:
- RAMP Server/Seller Certification (Preferred)
Work Location: In person