Candidates need to be SMEs/architects in Marketing, Personalization, CDP Platforms, E-commerce, Talia, design systems, algonomy types of systems. Experience with Martech is a great plus.
Responsibilities
- Understand company needs to define system specifications
- Plan and design the structure of store systems technology solutions
- Learn, develop, and document new technology best practices for implementation
- Communicate system requirements to cross functional teams
- Evaluate and select appropriate software or hardware and suggest integration methods
- Learn assigned customer environments and develop technology roadmap
- Develop and maintain vendor hardware and software replacement strategy
- Oversee assigned programs (e.g. conduct code review) and provide guidance to team members
- Define change requests, projects, and deployments requirements
- Key contributor in evaluating, testing, and support of store systems hardware and software
- Develop and maintain technical documentation of store systems technologies and process
- Provide advanced technical support for the identification, prioritization, and resolution of the most complex store systems issues
- Take full ownership of technical support issues, including initial troubleshooting, identification of root causes, and resolution
- Develop and maintain procedures and controls to ensure secure and reliable operations
- Serve as the focal point for teams to resolve technical issues with new or existing technology
- Oversee technology projects in alignment with organizational goals
Experience / Requirements
- Bachelor’s degree in Computer Science, Information Systems, or other related field or equivalent work experience
- Typically has 7+ years of IT work experience, with a minimum of 5 years of experience developing and implementing complex IT solutions for store systems
- Strong knowledge of ecomm digitalization
- Must have solid understanding of Personalization and Loyalty programs
- Knowledge of Customer 360 software and CDP (Customer Data Platform)
- In-depth experience in scripting/coding languages (any)
- Strong experience in GitHub and DevOps tools like Jenkins
- High level technical understanding across broad ranges of technology including Microsoft Operating Systems, Microsoft applications, printing systems, IT security, networking, Active Directory and Group Policies
- Very strong verbal and written communication skills.
- Ability to prioritize and execute in a fast-paced team environment
- Participate and lead customer meetings regarding technical discussions
- Responsible for the identification, prioritization, and resolution of the most complex reported issues
- Be responsive to customer needs which requires working outside of normal business hours or on-call rotation
- Excellent customer service skills
- Organizational and leadership skills
#INDHP
Job Types: Full-time, Contract
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Life insurance
- Paid time off
Compensation package:
Experience level:
Schedule:
Experience:
- Customer 360: 3 years (Required)
- Martech: 3 years (Required)
Ability to Commute:
Ability to Relocate:
- Katy, TX: Relocate before starting work (Required)
Work Location: In person