Responsible for supervising scheduled shifts and ensuring Guests receive a Fridays Style dining experience characterized by a fun atmosphere and great tasting food and drinks, prepared and served safely.
Key Responsibilities:
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Maintains a warm, welcoming , Corner Bar atmosphere.
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ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.
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Properly and promptly prepare, garnish, and serve drinks to Guests.
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Engages with Guests by making drinks in front of the Guest using working flair.
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Knows the menu and how to read each Guest to make appropriate beverage and food recommendations.
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Upsells Guests on food or drink items when appropriate.
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Keeps a clean, organized bar area.
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Accurately rings up all orders in the POS system while maintaining ability to socialize with Guests.
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Following all relevant brand standards for service.
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Builds Guests count by promoting specials and building a regular clientele.
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Strictly adheres to responsible alcohol service standards and is able to successfully slow down a Guest or cutoff an intoxicated Guest when necessary.
Influences:
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Following standards for Responsible Alcohol Service
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Guest Experience
MEASURES OF SUCCESS
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Consistently fulfill the Key Responsibilities and Accountabilities above
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Guest satisfaction scores
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Successfully complete revalidation as outlined in the annual World Bartender Championship CompetitionManual
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Keeping a clean and presentable Bar area
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100% Recipe adherence
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100% Cash handling adherence per company policy
QUALIFICATION REQUIREMENTS
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Must be dressed neatly and well groomed in company approved dress code at all times
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Must be able to mix drinks quickly and accurately in a fast-paced, high volume environment
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Must follow standards of Responsible Service of Alcohol
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Must meet local jurisdiction requirements, including but not limited to obtaining required certifications
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Must be able to operate P.O.S. system , make change correctly and make credit card transactions
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Must be able to calmly respond to angry Guests and notify a Manager
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Must be able to pass initial and annual validation
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Must be able to respond clearly to Guests requests
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Must be able to hear well amongst loud background noise
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Must be able to frequently lift 30 lb. cases and carry short distances, up or down stairs
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Must be able to stand during entire shift
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Must be able to reach, bend, stoop, shake, stir and wipe
DISCLAIMER: THE CONTENT WITHIN THIS DOCUMENT REPRESENTS THE ROLE OF A TGI FRIDAYS INC. EMPLOYEE. FRANCHISEES MAY INCLUDE DIFFERENT OR ADDITIONAL REQUIREMENTS. PLEASE VERIFY ACTUAL REQUIREMENTS DURING THE INTERVIEW.
Brand: TGI Fridays
Address: 7728 FM 1960 Rd W Houston, TX - 77070
Property Description: Houston Willowbrook, TX
Property Number: 60669