The Front Desk Staff will be responsible for the safety and security of the Avalon Place (AP) and Avalon Mutual Housing (AMH) apartments and its tenants. AP and AMH are housing programs for adults experiencing mental illness and/or chemical dependency issues who have a history of homelessness and hospitalizations or incarceration. This position will be working with a diverse population and must be sensitive to the culture, religion, language, age, gender, and sexual orientation of the population served.
RESPONSIBILITIES
· Interact with tenants in the general milieu of Avalon Place apartments.
· Respond to tenant issues as appropriate or as directed by the Housing Case Manager and/or Housing Manager and support building rules (i.e. tenant lock outs, maintenance emergencies).
· Manage building/tenant security and de-escalate situations until resolved or a Supervisor and/or Housing Case Manager can respond.
· Respond to emergencies, follow building / staff safety and emergency procedures according to Transitional Resources’ policies and call 911 when appropriate.
· Monitor visitors to the property and check-in/out tenant visitors. Ensure visitors follow building rules and policies and remove unauthorized persons within Transitional Resources’ guidelines. Report any serious violations to Housing Case Manager and/or Housing Manager.
· Staff the front desk, answer phone calls, monitor security cameras.
· Document building activities, maintain log and provide Housing Case Manager with essential information pertinent to the safety of tenants and building operations.
· Assist in maintaining tenant files, intranet folder and keep housing resource notebook up-to-date.
· Direct clients where to find community resources (i.e. food bank location, metro bus schedules).
· Provide tenants with information and resources regarding their rights under housing law as requested.
· Open and close/secure community rooms according to established hours of operation.
· Monitor common areas and grounds.
· Set up and clean up for tenant activities.
· May be required to perform light janitorial or maintenance duties as appropriate.
· Monitor building and office supplies and restock as necessary.
· Assist Director of Supportive Housing with administrative duties and tasks.
· Attend scheduled agency meetings and trainings.
· Tolerate unruly client behavior.
RELATIONSHIP WITH COMMUNITY AND CO-WORKERS
· Contributes to cooperative working relationships with other Transitional Resources staff and with supervisors.
· Engage in positive interactions with tenants, colleagues and individuals in the community, which sustain a beneficial and helping relationship with tenants and the surrounding community.
MINIMUM QUALIFICATIONS
· At least one year experience in human services, preferably working with homeless adults, the economically disadvantaged, mentally ill or chemically dependent.
· BA degree in social or behavioral science preferred.
· Tenant property management experience desirable.
· Basic understanding of homelessness and various characteristics of homeless adults.
· Pass a State criminal background and Fingerprint ID check
PHYSICAL REQUIREMENTS
The requirements described here are representative of those needed to fulfill the basic requirements of the position. Must be able to walk up and down stairs several times a day and lift up to 30 pounds if needed.
COVID-19 REQUIREMENTS
All staff must provide proof of having been fully COVID-19 vaccinated. The agency follows CDC and Washington State Department of Health’s guidelines in its measures to prevent the spread of COVID-19. Must be able/willing to wear a mask if needed during an outbreak of Covid19 at the program. Must be willing to work with clients who may be positive for Covid19 and may be unwilling to wear a mask.
BENEFITS
Benefits include 22 paid leave days per year of service and 10 paid holidays (both pro-rated per fte); medical and dental insurance; long term disability insurance; voluntary participation in one of the Agency sponsored 403(b) retirement plans, FSA and AFLAC cafeteria plan.
Benefits provided for staff hired to work a minimum of 20 hours per week.
HOURS
2 - Over-night shifts, 11:00pm to 9:00am. 1 4-nights 10/hr shift (40 hrs) & 1 3-nights 10 hr shift (30hrs)
1 - Swing Shift, 3:30pm to 11:30pm, Saturday and Sunday (16 hrs) - **This is a non-benefitted position.
SUPERVISED BY
Director of Supportive Housing
EOE
Job Types: Full-time, Part-time
Pay: $29.00 - $29.72 per hour
Expected hours: 16 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Evening shift
- Monday to Friday
- Overnight shift
- Weekends only
Ability to commute/relocate:
- Seattle, WA 98126: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
- Human Services: 1 year (Required)
Work Location: In person