Job Overview:
We are seeking a Lead Retail Sales Associate to join our team. The ideal candidate will have a passion for sales, excellent organizational skills, and the ability to lead a team in a fast-paced retail environment.
Responsibilities:
- Provide exceptional customer service and assist customers with their purchases
- Lead and motivate the sales team to meet and exceed sales targets
- Train new sales associates on product knowledge, sales techniques, and customer service
- Maintain a clean and organized store environment
- Process transactions accurately using the Point of Sale (POS) system
- Upsell products to increase revenue
- Assist in inventory management and restocking shelves
Qualifications:
- Previous experience in shift lead and retail
- Strong time management skills to prioritize tasks effectively
- Ability to communicate effectively in English; Spanish language proficiency is a plus
- Proven track record of meeting or exceeding sales targets
- Knowledge of running shifts
- Excellent organizational skills to manage store layout and product displays
Experience:
1. **Leadership Skills**: - Ability to delegate tasks effectively. - Strong communication and interpersonal skills. - Problem-solving skills to handle customer and operational issues. - Ability to motivate and inspire the team.
2. **Experience in Retail or Customer Service**: - Experience in a retail or customer service environment, preferably in a leadership role. - Knowledge of shipping and postal services is a plus. - Familiarity with point-of-sale systems and basic financial transactions.
3. **Reliability and Dependability**: - Punctuality and consistency in attendance. - Ability to handle responsibilities and make decisions in the absence of higher management.
4. **Attention to Detail**: - Accuracy in handling packages, processing transactions, and maintaining inventory. - Focus on providing excellent customer service and ensuring customer satisfaction.
5. **Adaptability and Flexibility**: - Ability to handle a fast-paced work environment and adapt to changes. - Willingness to learn and take on additional responsibilities as needed.
6. **Team Player**: - Ability to work well with others and foster a positive team environment. - Willingness to collaborate with coworkers and support their development.
7. **Customer Focus**: - Dedication to meeting customer needs and providing exceptional service. - Ability to handle customer inquiries, complaints, and feedback professionally.
8. **Problem-solving Skills**: - Ability to think on their feet and resolve issues efficiently. - Capability to troubleshoot technical problems related to shipping and printing services.
9. **Ethical Standards**: - Integrity and honesty in handling transactions and customer information. - Adherence to company policies and procedures.
10. **Professionalism**: - Represent the company in a professional manner. - Strong work ethic and commitment to the job.
Join our team as a Lead Retail Sales Associate and be part of a dynamic retail environment where your sales skills and leadership abilities will be valued.
Job Type: Full-time
Pay: From $14.50 per hour
Expected hours: 32 – 40 per week
Shift:
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Experience:
- Leadershipp: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Columbus, OH 43213 (Required)
Ability to Relocate:
- Columbus, OH 43213: Relocate before starting work (Required)
Work Location: In person