Overview:
Scarbrough Animal Hospital is seeking a Front Desk Receptionist to join our 5 Doctor practice. The ideal candidate will be organized, possess strong customer service skills, and have experience in clerical duties. This role involves managing the front desk, interacting with clients, and providing administrative support.
Responsibilities:
· Responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. Models a professional and courteous manner with staff and clients.
· Follows established policy and procedures in scheduling clients for prompt treatment of ill and/or injured patients, as well as proper scheduling of patients in need of vaccinations, rechecks, surgeries, in-hospital procedures, and other services that require the doctors’ and technicians’ time.
· Helps with client reminders for annual health assessments, parasite checks, dentistry, senior care, etc.
· Prepares patient charts for daily scheduled appointments and collects information to make necessary updates, including the creation of new charts, when appropriate.
· Assists technician in filling prescriptions with appropriate medication and providing routine instructions to owners on the proper administration of the medication.
· Performs over-the-counter sales of merchandise such as food and special diets, shampoos, flea and tick control products, heartworm, etc. Demonstrates a technical knowledge of products and is capable of assisting clients with their product needs.
· Invoices clients, collects fees, makes change, imprints credit card forms, and obtains authorization for credit charges following the credit policies of the hospital.
· Demonstrates basic emergency procedures and can give proper information on transporting the patient to the hospital. Responsible for advising hospital staff about incoming emergencies.
· Maintains appearance and cleanliness of the waiting room and reception area, including re-stocking of products, office supplies, client educational materials, hospital brochures, etc.
· Prepares and sends welcome letters, new client information packets, referral and thank you letters, condolences, and other correspondence for the doctors and/or Hospital Manager.
· Demonstrates a full working knowledge of PIMS procedures and functional applications.
Skills and Basic Qualifications
· High school diploma or GED required. Bachelor’s degree preferred.
· Prior client service experience in related area preferred but not required
· Proper telephone etiquette and client service excellence
· Basic veterinary medical knowledge, including products and services
· Excellent oral and written communication skills
· Basic computer skills (Microsoft Office, e-mail, and practice management software experience preferred)
· Strong organizational skills with ability to multi-task and still attend to details
This position offers an opportunity to work in a dynamic environment where your skills will be valued. If you are looking to contribute to a team-oriented workplace and have the necessary qualifications, we encourage you to apply for this position.
* Candidates who meet the requirements, will be contacted through Indeed messenger for an interview.
* Pay is based on experience, with full health benefits including medical, dental and vision, 401k, short/long term disability, supplemental insurance and more.
Job Types: Full-time, Part-time
Pay: $14.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Monday to Friday
- Morning shift
- Weekends as needed
Experience:
- Front Desk: 1 year (Required)
Language:
Work Location: In person