Job Title: Administrative and Customer Service Assistant
Are you bilingual (Spanish/English) and looking for a part-time position? Do you want to dive into the world of business and work with a dedicated team? If so, we want to meet you!
Position: Administrative and Customer Service Assistant
Hours: Part-time, 9 AM - 1 PM, Monday to Friday
Location: Eastside of Chula Vista
Compensation: $19.00 - $20.00 per hour, depending on experience
About Us:
At Energie Fuel Group, we’re a small but focused team dedicated to providing excellent service to our large customer base. Our offices are located in Chula Vista and Yuba City, California. You'll primarily work from our Chula Vista office with a team that values both dedication and fun. Learn more about us and our values: https://energiefuel.com/about-us/
What You’ll Do:
- Administrative Duties: Learn our billing system, print customized documentation, handle mail, manage various emails, use excel.
- Customer Service Duties: Assist customers via phone, WhatsApp, and email, ensuring prompt and attentive responses.
- - Handle inbound customer inquiries via phone, email, and chat
- Provide accurate information about products and services
- Assist customers with order placement, tracking, and returns
- Conduct outbound calls to follow up on customer issues or orders
- Maintain a good level of professionalism and customer service etiquette
- Perform data entry tasks accurately and efficiently
- Analyze customer feedback to improve service quality
- Collaborate with team members to enhance overall customer experience
Who We’re Looking For:
- Skills: Great organizational skills, analytical thinking, and tech-savviness. Proficient with spreadsheets and quick to learn new software.
- Communication: Professional in both English and Spanish, with strong listening and coaching abilities.
- Customer Focus: Dedicated to improving customer service experiences, retaining customers, and providing technical support.
- Hablar y escribir español correctamente.
Why You’ll Love Working With Us:
- Small, supportive team with a fun, focused work environment.
- Opportunities to take ownership of your duties and continuously learn.
- Balance between dedicated work and light-hearted moments.
- This role is perfect for someone who enjoys supporting a team and prefers a stable, consistent work environment.
If this sounds like the perfect opportunity for you, please apply! Check out our values and learn more about our company here: https://energiefuel.com/pictures/
Job Type: Part-time
Pay: $19.00 - $20.00 per hour
Expected hours: 20 per week
Benefits:
- On-the-job training
- Paid time off
- Professional development assistance
Experience level:
- 10 years
- 11+ years
- 2 years
- 3 years
- 4 years
- 5 years
- 6 years
- 7 years
- 8 years
- 9 years
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Chula Vista, CA 91910 (Required)
Ability to Relocate:
- Chula Vista, CA 91910: Relocate before starting work (Preferred)
Work Location: In person