Service, Support, Success are the pillars upon which MVM’s founders built the company, and they continue to serve as MVM’s core values. Along with our uncompromising insistence on integrity and ethical business practices, these values make us the service provider of choice for our customers and the employer of choice for our dedicated team members.
Working at MVM, Inc. takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in lives of others.
We’re looking to add a Compliance and Quality Manager. If you can envision joining a team where you will have the opportunity to provide mission driven results; then we are looking for you!
Here’s what you need to be successful in this role:
Coachable - Open to constructive criticism, with a strong desire to implement and sustain feedback by others.
Customer service orientated - Understand the value of a relationship by building trust and relating to the customer to ensure the conversation progresses properly and on track. Honest and have the integrity to do what’s right for our customers and for the business.
Approachability - Easy to approach and talk to; spends the extra effort to put others at ease; can pleasant, and patient with the interpersonal anxieties of others.
Ethical - Adheres to an appropriate and effective set of core values and beliefs, acts in line with those values.
Willing to support critical duties - Support responsibilities that must continue to be performed during crisis situations and contingency operations.
Job Summary:
As the Compliance and Quality Manager, you are responsible for ensuring that all aspects of MVM’s transportation operations are compliant with policies and procedures specified by the Department of Homeland Security (DHS), as well as applicable federal, state, and local laws and regulations and MVM’s own high standards for ensuring the safety and care of families and unaccompanied children during escort. This includes collaborating with Operational leadership to ensure all quality control plans are executed in compliance with contract requirements.
Essential Functions:
Ensure ongoing program-wide compliance with government policies, procedures, and guidance; applicable laws and regulations; and MVM policies and procedures.
Lead the implementation and management of the Quality Control program.
Participate in the recurring review/updating of all programmatic policies, procedures and training materials to incorporate best practices and validate ongoing compliance.
Support drafting and development of new policies and procedures.
Conduct operational inspections of operational program activities, offices, vehicles, equipment, etc.
Perform quality assurance audits of local internal inspections programs.
Conduct regularly scheduled and unannounced internal audits of system data and contract records.
Analyze inspection data to identify patterns or trends.
Perform root cause analyses of performance or compliance issues as needed.
Determine appropriate corrective actions in coordination with managers. Track completion and assess effectiveness of all corrective actions.
Collaborate with Mission Support Departments to conduct regularly scheduled and unannounced internal audits to ensure program compliance.
Ensure contractual compliance with all reporting requirements for all areas of MVM.
Immediately inform MVM Management and program stakeholders of any potential issues or noncompliance.
Make thoughtful recommendations to improve compliance and the overall service and care provided by MVM.
Liaise with DHS inspection teams as needed.
Maintain comprehensive, well-organized records of all compliance activities.
Knowledge, Skills, Abilities, and Qualifications:
Possess a bachelor’s degree from an accredited university (relevant experience may be substituted for a bachelor’s degree) and,
Have at least two (2) years or more of documented experience in a field related to program management, business administration, or similar occupational area; and
Two (2) years of experience in either compliance, quality assurance, or another field related to the implementation and monitoring of programmatic compliance to licensing, accreditation, and/or policies.
Knowledge of the Trafficking Victims Protection Reauthorization Act (TVPRA), Flores Settlement Agreement, and other laws and regulations applicable to unaccompanied children and family units.
Available to work a flexible schedule, including nights and weekends.
Must be able to travel for extended periods of time (up to 50%).
Have strong organizational and interpersonal skills.
Proficiency with the spoken Spanish language is helpful.
Must possess excellent written and verbal communication skills. Be able to manage multiple priorities simultaneously and follow through successfully.
Clearance:
Security Requirements:
Ability to obtain/maintain a Security Clearance
Favorable credit check for all cleared positions
Successfully pass a background investigation, medical and drug screen.
US Citizenship
Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees and ability to regularly travel via air, car, train, etc.
Climbing/Stooping/Kneeling: 15% - 49% of the time.
Lifting/Pulling/Pushing: 10% - 25% of the time.
Fingering/Grasping/Feeling: Must be able to write, type, and use a telephone system 75% - 100% of the time.
Physical Dimensions: May move 20-30 lbs.
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.
For more information about the company please visit our website at
www.mvminc.com
MVM is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.