At Subaru of Baton Rouge, our Assistant for the Service Dept. is responsible for facilitating communication with customers and staff about their vehicle repair needs.
This is an entry level opportunity with growth potential.
We will train the right candidate.
Typical Schedule will be 7:30am – 4:30pm Monday through Friday and every other Saturday. When you are scheduled to work on Saturday, you will be given a day off during that week.
Job responsibilities include:
Handling a high volume of inbound telephone calls with the goal of selling a service appointment
Asking strategic questions to determine which technician or department can best serve the guest
Dialing a high volume of outbound scripted telephone calls to new prospective clients
Overcoming objections
Determining the needs of the guest via telephone and recommending appropriate service.
Confirming guest appointments to ensure high show ratios
Composing professional emails to customers
Updating guest contact information on each call
Using several computer systems at once, on multiple monitors
Qualifications
Dependable
Previous customer service experience preferred, but not required
Possess strong organizational and problem-solving abilities
Excellent interpersonal, written, and verbal communication skills
Strong computer and internet proficiency
Enthusiastic, self-motivated, and willing to learn
Automotive industry experience is helpful, but not required
Subaru customers are completely bought into the Love Promise and our employees exemplify the message that we are more than just a car company in this community. This is a dynamic and fast-paced working environment that demands teamwork and an elevated level of performance. You will be part of a growing team as we recently expanded all facilities for our team to thrive in and better serve our customers.
Job Type: Full-time
Pay: From $14.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Day range:
Shift:
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Baton Rouge, LA 70817 (Required)
Work Location: In person