Overview:
The Medical Records Supervisor works as a support function to assist with supervising the department.
Responsibilities:
- Assist with employee training and aware of any department/Company or procedural changes.
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Proactively provides feedback to management on employee and department productivity on a weekly basis.
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Creates the Shared List for team to use for daily assignments.
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Ensures department pipeline is maintained and up to date so daily assignments can be completed:
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Completes weekly reporting for new admits.
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Completes weekly audit on each sales representative’s workflow to ensure new admit accuracy.
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Ensures census review is collected.
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Ensures facilities have a “scrub” started.
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Updates and deletes facilities as they are added and confirmed to the sales process.
- Completes weekly audit on facility opportunity – factored vs not factored, deleting old entries.
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Assist employees to maintain factors of at least one week out for all Inside Sales Reps.
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Audit reports every 4 weeks for each scrubber.
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Follow-up on details is required when a facility does not show on workflow.
- Ensure information provided to sales team is accurately noted and ready for calls.
- Responsible for tracking updated information on all department reports and communication in a timely manner.
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Effectively communicates with employees, management and customers.
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Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
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Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
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To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.
- Reacts positively to change and performs other duties as assigned.
Qualifications:
- High school degree or GED required.
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Sales and similar experience preferred.
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Must be able to work in a fast-paced environment.
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Must have excellent customer service and leadership skills
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Must have a sense of urgency and a passion for customer satisfaction.
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Ability to work independently and with other team members.
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Excellent interpersonal, oral, and written communication skills.
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Must be detail oriented and self-motivated.
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Anticipate needs in a proactive manner to increase satisfaction.
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Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems.
We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.