We are looking for someone that is willing to come in with a positive attitude, Computer experience ! Very well working with other employees.
A Hotel Front Desk Agent serves as our guests’ first point of contact and manages all aspects of their accommodation.
- Must have open and flexible schedule- be able to work weekends, holidays.
- Task driven individuals, fast learner.
- Reliable transportation.
- Candidate must be able to handle cash payments
- Very good communication skills with the ability to handle complaints professionally.
- Must have computer skills and be able to operate hotel computer system, take calls, provide information and Transfer calls
- Knowledge of ONQ/ Hilton System is a plus but not required
Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.
Greet guests in a friendly manner and be able to work in a fast paced environment & ability to multi taskRegister guests and process guest and guide them to their assigned room and accommodate guest request
- Handle guest check in and check out properly
- Respond to clients’ complaints in a timely and professional manner
- Manage accurate accounting of all room
- Should be able to follow management instructions.
- Communication with hotel staff on status of guest rooms
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests, or other large groups.
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Maintain neat and clean front desk area
- Other responsibilities as assigned
Job Types: Full-time, Part-time
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekends as needed
Work setting:
License/Certification:
- Driver's License (Preferred)
Work Location: In person