We are looking for an enthusiastic, well organized, and proactive individual, ready to take on a challenge within the Delivery Operations department at Xerox. The job holder will be part of the Document, Design and Scanning Production team supporting a variety of projects. Our ideal candidate has great customer service skills and is an excellent interpersonal communicator.
Primary Responsibilities:
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Travel to end-customer locations to determine required scanning services, communicating with different stakeholders and delivering a defined solution while working with partners.
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Become the subject matter expert on the defined solution for the client.
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Assist with the preparation, planning and delivery of scanning services at end customer locations or at off-site locations.
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Responsible for handling job tickets and seeing them through to completion and delivery.
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Maintain and update various trackers and stock levels of paper, stationary, print toners to ensure jobs are logged and billed correctly and that the print room is fully operational.
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May provide immediate direction to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
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Complete Print Production work with a limited degree of supervision and utilize problem solving skills to identify new and innovative approaches.
Skills and Qualifications:
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Experience managing onsite operations for scanning and digitizing client email and other documentation.
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Adapts departmental plans and priorities to address resource and operational challenges.
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Uses critical thinking skills to make informed decisions guided by policies, procedures, and business plan.
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Ability to manage and prioritize workloads to meet contractual Service Level Agreements.
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Proven ability to work under pressure, handling multiple tasks to ensure timely completion of all activities.
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Analyzes complex technical problems and delivers solutions where precedent may not exist.
Additional Benefits:
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Substantial growth opportunities for future career development within a supportive and collaborative company culture.
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Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
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Paid time off, plus holidays and personal days.
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