Position Overview:
We are seeking energetic and enthusiastic Bottle Service Attendants to join our team at Azul Ultra Lounge and become [Azul Angles]. The ideal candidates will provide an electrifying and memorable VIP service experience for our guests, ensuring they have an exceptional time from the moment they arrive until they leave. This role demands a high level of customer service, attention to detail, and the ability to thrive in a fast-paced, upscale environment.
Key Responsibilities:
- VIP Guest Experience: Deliver outstanding service to all VIP guests, ensuring they feel valued and catered to throughout their visit.
- Table Management: Efficiently manage VIP tables, including setting up, serving, and maintaining cleanliness and order.
- Product Knowledge: Possess in-depth knowledge of the lounge’s menu, including beverages, bottle options, and special promotions, to provide informed recommendations to guests.
- Order Taking and Serving: Accurately take and deliver drink and food orders, ensuring prompt and precise service.
- Presentation: Skillfully present and serve bottles, including preparing mixers, garnishes, and maintaining an attractive and organized table setup.
- Sales and Upselling: Proactively engage with guests to enhance their experience through upselling premium products and special packages.
- Payment Handling: Process payments efficiently and accurately, ensuring a smooth and pleasant transaction experience for guests.
- Customer Interaction: Engage with guests in a friendly and professional manner, addressing any questions or concerns promptly and effectively.
- Ambiance Maintenance: Contribute to the lounge’s vibrant atmosphere by ensuring tables are well-stocked, clean, and visually appealing.
- Team Collaboration: Work closely with the bar, kitchen, and security staff to ensure seamless service and guest satisfaction.
- Problem Resolution: Address and resolve any service-related issues or guest complaints with a calm and positive demeanor.
- Venue Promotion: Actively promote the venue through personal social media accounts, ensuring a positive and engaging presence.
- Appearance Standards: Maintain a professional appearance at all times, including full makeup, well-groomed nails, and appropriate attire as per the lounge’s guidelines.
Qualifications: - Prior experience in bottle service or a high-end hospitality environment is preferred. - Exceptional customer service skills with a focus on creating memorable experiences. - Strong communication and interpersonal abilities. - Ability to multitask and stay organized in a fast-paced setting. - Professional appearance and a friendly, outgoing personality. - Ability to work nights, weekends, and holidays as required by the lounge’s schedule. - Must be of legal age to serve alcohol. - Active presence on social media platforms with the ability to engage and attract potential guests.
Physical Requirements: - Ability to stand and walk for extended periods. - Capable of lifting and carrying up to 25 pounds. - Comfortable working in a loud and dynamic environment.
Why Join Us: - Competitive pay and tips. - Opportunity to work in a vibrant and upscale setting. - Team-oriented work environment. - Potential for growth and advancement within the lounge. If you have a passion for providing top-tier service, creating unforgettable experiences for guests, and promoting a dynamic venue through social media, we’d love to hear from you. Apply today to join the Azul ultra lounge team and become a part of our exclusive VIP service experience.
Job Types: Full-time, Part-time
Pay: $11.02 - $12.28 per hour
Expected hours: 30 per week
Benefits:
- Employee discount
- Flexible schedule
- Food provided
- Health insurance
- Paid time off
- Paid training
Restaurant type:
- Bar
- Fast casual restaurant
- Upscale casual restaurant
Shift:
- 8 hour shift
- Evening shift
- Night shift
Weekly day range:
- Every weekend
- Rotating weekends
- Weekends as needed
- Weekends only
Ability to Relocate:
- Mcallen, TX 78501: Relocate before starting work (Required)
Work Location: In person