Summary:
Since 1971, Raphael House has been at the forefront of providing homeless and low-income families in the San Francisco Bay Area the personalized family-centered solutions they need to build brighter futures. Raphael House is a 100% privately funded and community-supported organization. Our success rate is unmatched: more than 85% of all Raphael House families go on to aHousee long-term housing and financial stability.
Raphael House is dedicated to ending homelessness. We tailor prescriptive services for each family to provide them with the necessary wellness support, education and skills to assist them in obtaining housing, employment and self-sufficiency. The families at Raphael House have experienced a multitude of traumas, often including the loss and separation from loved ones, their homes and communities. As a result of the difficult experiences they have endured, families may develop challenges with interpersonal relationships and safe parenting. Children may exhibit challenging behaviors and difficulty expressing emotions in age appropriate and healthy ways. Raphael House understHousethese issues and aims to provide opportunities for healing through stability, compassion, and client empowerment.
Summary of Position:
Must be available to work two shifts per week - Tuesday and Saturday nights, with flexibility to pick up extra shifts throughout the week.
The Graveyard Residential Counselor works an awake shift, stationed at the agency front desk, from 10pm until 6am, for a residential facility where families reside. No other agency positions are on-site from when the evening Residential Floor Counselor leaves at 10:30pm until staff arrive in the morning. The Graveyard Residential Counselor oversees the main entrance and exit to the building and performs 4 security rounds nightly. Graveyard Residential Counselors work in pairs as often as possible and sometimes must work solo shifts. When working in pairs, the counselors alternate leaving the front desk area for rounds and breaks, so that the desk is occupied throughout the entire shift.
Key Responsibilities:
- Handle residential situations discreetly in absence of program staff
- Follow health and safety protocols, including but not limited to, daily temperature screenings of individuals entering/leaving the building and social distancing measures
- Work with clients dealing with personal crisis through strength based non-judgmental approach
- Complete incident reports and distribute to program staff working with the family, the Residential Program Manager, and Director of Family Services
- Limit discussion of residents regarding their cases of program situations by redirecting them to either case manager or residential floor counselor
- Be familiar with confidentiality policy. This includes family information requested from a third party, other staff members, and/or other individuals
- Make accurate log entries on clients entering/exiting the building or program issues
- Master use of the phone system, voice mail, and intercoms
- Ensure main entrance is secure and peaceful
- Fairly and consistently uphold program policies and procedures
- Perform and document scheduled safety and secured rounds
- Know how to activate and deactivate the alarm system
- Be knowledgeable of and follow security procedures at all times
- Be familiar with fire and earthquake evacuation and general emergency procedures
- Keep reception area clean and presentable
- Perform various clerical duties such as record keeping, document coping, faxing, mail , etc
- Provide callers information about RH and assist with referrals to other agencies
- Other duties as assigned
Raphael House Professional Conduct:
- Model appropriate behavior through honesty, maturity and respect
- Maintain client confidentiality as per agency and state policies
- Be sensitive of confidentiality and personal dignity when involved in conversation with residents and staff
- Support fellow staff and all residents, rather than taking sides in a disagreement
- Follow agency and state law procedures, including reporting suspected child/elder abuse
- Follow Raphael House health, hygiene and safety guidelines
- Work cooperatively with all other departments
- Uphold the principles and standards of Raphael House
Required Skills
- Consistent, cooperative and team-orientated work ethic
- Ability to follow supervisor's directions as well as work independently
- Establishment and maintenance of healthy boundaries with families and staff
- Ability to resolve conflicts and respond to crisis
- Able to prioritize and manage time appropriately
- Ability to understand the needs of children and respond accordingly
- Flexibility and willingness to perform a variety of duties and projects, ensuring the smooth operation of the household and all programs
- Sound judgment
- Ability to work with and have sensitivity to a diverse, multi-cultural population
- Able to be flexible with working in a shared office space, as office spaces are limited or as needed for onboarding of other staff, interns, and volunteers
Qualifications
- Bachelor’s Degree in a social service related field preferred
- 2 years of experience in a residential program setting preferred
- Bilingual in Spanish preferred
- Preferred experience working with mental health related issues, substance abuse, domestic violence, and Child Protective Service agencies, and crisis intervention techniques
- Ability to work a flexible schedule, early mornings and late nights
- Excellent verbal and written communication skills
- Conflict resolution experience
- Ability to lift and move furniture up to 50 lb
- Ability to work with various cleaning products
- Ability to assist with moderate to heavy cleaning
- Computer literate with Microsoft Office (Word, Excel) and Google Docs/Sheets
Temporary COVID-19 Considerations:
- This position requires employees to report to work at a physical location. As a cautionary measure, employees are required to be fully vaccinated for COVID-19 by the date of hire. (Limited exemptions may be requested for religious or qualifying medical reasons, as required by the Equal Employment Opportunity Commission.)
- Daily on-site symptom screening is required for all staff and residents.
- Additional health and safety protocols may be implemented or modified as needed, based on guidance from the San Francisco Department of Public Health.
Compensation: $25.00/hour. Benefits include: Accrued sick days and EAP program. Raphael House supports a work/life balance for its employees and offers flexible work options.
This is not necessarily a complete list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.
This organization is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative.
Job Type: Part-time
Pay: $25.00 per hour
Expected hours: 16 – 24 per week
Benefits:
Schedule:
- 8 hour shift
- Night shift
- Overnight shift
- Weekends as needed
Shift availability:
- Overnight Shift (Required)
Ability to Relocate:
- San Francisco, CA 94109: Relocate before starting work (Required)
Work Location: In person