Job Title: Deli Bakery Manager
Job Code: 281 Department: Deli Bakery Reports To: Store Manager
Primary Purpose:
Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.
Duties and Responsibilities:
- Manage the Deli Bakery Department, including hiring, training, and developing department associates
- Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports
- Daily management of labor (i.e., expected live) and the coaching of associates to achieve productivity expectation
- Provide leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision, and Strategy
- Support the achievement of budgeted financial and operating results
- Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible, and friendly customer service all while creating a positive shopping experience for customers
- Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers’ expectations
- Control store expenses through proper ordering, care for supplies and equipment
- Understand and use company tools such as financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems
- Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
- Ensure Deli Bakery schedules are written to provide extraordinary customer service at all times
- Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Deli Bakery
- Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Record and report all associate and customer accidents in accordance with established Food Lion procedures
- Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses
- Ensure that all advertising and sales promotion materials applicable to the Deli Bakery are properly utilized
- Ensure compliance with local, state, and federal regulations
- Adhere to all company guidelines, policies, and standard practices
- Maintain security standards
- Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
- Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
- Perform all other duties as assigned
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Experience level:
Restaurant type:
- Bakery
- Quick service & fast food restaurant
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Experience:
- Grocery store: 3 years (Required)
Work Location: In person