Qualifications
· Education: High School diploma or General Educational Development (GED) equivalency
· Experience: At least 12 months working in an office setting.
Skills
· Ability to read, write, understand, and speak English fluently to effectively communicate with all patients and other healthcare providers.
· Must be able to type on a computer keyboard at 50 WPM
· General medical ethics, telephone etiquette, excellent communication, concentration skills, and customer service skills
Job Duties and Responsibilities:
· The duties include but are not limited to the following:
· Receives and screens telephone calls; receives walk-in patients; responds to various general and routine medical, personnel, and administrative inquiries, and escorts patients as necessary.
· Provides advance directives, third-party liability documentation, and other forms for patients to complete for inclusion into inpatient medical records.
· Creates preadmission charts and completes the process in the electronic reporting systems (CHCS, Essentris, etc.).
· Notifies the Commander or designee of active-duty patient’s inpatient admission and/or subsequent discharge/transfer from an MTF. Tracks and reports statistics as required.
· Coordinates/communicates with local civilian/non-military medical facilities to identify active-duty admissions in the local area.
· Coordinates with the base Casualty Affairs Officer for notification and support of all seriously ill or injured active-duty members (both within the MTF and the local area).
· Determines/verifies eligibility of all patients using the Defense Enrollment Eligibility Reporting System (DEERS).
· Tracks and reports daily patient movement, bed status, and ward transfers.
· Assists in coordinating patient transfers from other wards or to outside facilities and Receives and processes applications for the Secretarial Designee Program.
· Ensures individual meets criteria as specified in Statute, regulation, or TRICARE manuals.
· Coordinates requests for Secretarial Designee status through the Chief of Hospital Services and MTF Commander for verification of available service, capacity, and approval.
· Tracks and reports all casualty reports and notifications by Government policies and procedures.
· Assists providers in preparing death certificates according to State guidance. Obtains a decision regarding an autopsy and coordinates with the appropriate office for completion.
· Coordinates with MTF lab for housing and disposition of deceased’s remains.
· Coordinates documents for transportation of deceased persons.
· Receives notification from provider on service members who die, sustain illness, injury, or disease while absent from duty, or due to his or her misconduct.
Job Type: Full-time
Pay: $21.00 - $25.41 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
Experience:
- Microsoft Office: 1 year (Required)
- Customer service: 1 year (Required)
Ability to Commute:
- Bethesda, MD 20814 (Required)
Ability to Relocate:
- Bethesda, MD 20814: Relocate before starting work (Required)
Work Location: In person