We Offer Our Valued Employees:
- Competitive Salaries
- Medical/Vision/Dental
- Short Term Disability
- 401 (k) up to 4% Match
- 23 Paid Days Off
- And more!
We are seeking a Call Center Representative who is well-equipped to work in a collaborative and fast-paced environment. The Call Center Representative is responsible for communicating with our patients with compassion and professionalism, while handling a large volume of information with efficiency and accuracy. A positive attitude and strong interpersonal skills are key factors to a successful member of our medical office staff, and in turn, United Medical Clinic as a whole.
Typical duties will include, but are not limited to:
- Answer, resolve and/or triage patient telephone inquires
- Accurately collect patient demographics and relay provider communications to patients
- Schedule and confirm new or follow up appointments
- Receive and distribute incoming messages accordingly
- Manage incoming and outgoing faxes
- Use, protect, and disclose patient’s protected health information (PHI) in accordance with Health Portability and Accountability Act (HIPAA) standards
- Follow all office policies, uphold professional standards, and perform work responsibilities in a manner that is respectful to others
Education and Experience:
- Excellent verbal and written communication skills
- Knowledge of medical terminology and databases
- Computer proficiency
- Ability to collaborate and work as a team
- Bachelor’s Degree is not required, but preferred
- One year of experience in a clinical setting is not required, but preferred
- Customer/client-facing experience is not required, but preferred
Position Type/Expected Hours of Work:
- This is a FT, 40-hour/week position
- Our office is open Monday through Friday; no weekends
- Our Call Center is located in Bear, DE
- Shifts vary; most shifts begin at 8:00 AM
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
- Vision insurance
Healthcare setting:
Medical specialties:
Schedule:
- 5x8
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
People with a criminal record are encouraged to apply
Experience:
- EMR systems: 2 years (Required)
- Call center: 2 years (Required)
Ability to Commute:
- Wilmington, DE 19801 (Required)
Ability to Relocate:
- Wilmington, DE 19801: Relocate before starting work (Required)
Work Location: In person