Sierra Air is hiring! Are you ready to advance your career with the #1 HVAC Company in Northern Nevada? Would you like to work for a company that promotes a culture of trust, fairness, community, and innovation?
We are seeking a Plumbing Dispatcher to join our growing team! The ideal candidate possesses a great attitude, strong computer skills, reliable and a strong work ethic.
The Plumbing Service Dispatcher reports to the Internal Operations Manager and is responsible for assigning service calls to technicians, efficiently managing Service Tech schedules and routes each day. Additionally, this position will be responsible for accurately scheduling customer appointments, rescheduling appointments, and working closely with the Customer Service Representatives.
Daily Job Tasks:
- Answer incoming phone calls from Technicians and Customers
- Effectively manage the schedule for 10+ technicians
- Communicate with customers in a friendly, professional manner
- Accurately schedule appointments in the computer system
- Maintain a constant, professional, line of communication with field employees
- Collect correct information from customers
- Contact customers to move up/reschedule appointments
- Stay calm and professional under high stress situations
- Provide excellent external and internal customer service
- All other duties assigned by management
Working Conditions:
Work will be performed in an office setting. Occasional lifting of file boxes up to 20lbs. Must be able to sit in front of a computer screen for extended periods of time.
Qualifications:
- 1 Year experience dispatching for a service company
- High school diploma or equivalent
- One year customer service experience
- Ability to accurately enter data into the computer
- Ability to type 30 wpm
- Ability to represent SIERRA AIR INC. in a professional manner with customers, vendors, staff and the general public
- Organized and detail oriented
- Ability to work under pressure
- Good working knowledge of Microsoft Outlook, Excel, and Word
- Must have valid Nevada driver's license
- Ability to pass drug test/background screening
Sierra Air Inc is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.
Job Type: Full-time
Pay: $22.00 - $27.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- Dispatching: 1 year (Preferred)
Work Location: In person