Overview:
The person recruited to this position will play a vital and significant role as our technology-based project manager. We are looking for somebody with experience in security systems, CCTV and access control. We are looking for a detailed oriented person with a broad range of technician experiences, a strong work ethic, and the ability to communicate effectively. The ideal candidate will have experience in each of these areas and possess the ability to learn and comprehend quickly. The position may require travel up to 5% and will require customer facing work.
The Technical Project Manager will work closely with clients, field technicians, technology partners, and help desk to ensure the highest possible level of on-site services and will be responsible for ensuring technician services are completed successfully at client sites. In addition, this position must have the technical skills, user experience knowledge, and customer service skills to further establish customer relationships.
This position will be responsible for documentation of new customer projects. In addition, when necessary, the Technical Project Manager will provide technical support and provide remote support to team members ensuring the technical aspects of projects are clearly understood.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Analyzes plans, construction contract specifications, and contracts to determine project requirements.
- Manages the development of project plans in advance of project activity assuring effective execution by the Project Team.
- Estimating small and large projects based on survey results and site plans.
- Troubleshoot and problem solving both simple and complex structure cabling issues that are encountered.
- Liaising extensively with external clients through succinct and appropriate communication
- Plan, direct, and coordinate technician field service activities across multiple clients and projects.
- Responsible for all project management related duties, such as coordinating activities for requirements and design, scheduling, testing, implementation, and support; Plan, direct, and coordinate completion of field service projects, ensuring adherence to standard company policies across all projects and technician activities.
- Responsible for completing a variety of small to large scale projects, solving complex problems and implementing the project within a specified time.
- Establish and manage a detailed plan (schedule) to ensure the project is completed on time and meets client’s goals.
- Lead reoccurring status meetings with internal teams and clients; Provide status reports.
- Responsible for scheduling technician services and managing to completion all technician work activities (cabling, wireless networks, routers, switches, Point-of-Sale registers, Desktops/Laptops, and phone system installations, etc…).
- Respond proactively to customer service needs, identified training, and technical support.
- Collaborate with team members on project requirements within and across projects.
- Work with clients and field technicians, to design, develop and enhance technician service solutions and procedures.
- Be fiscally responsible for and understand the fiscal impact of project work, operations, and functions.
- Manage vendor and technician relationships; manage performance, out of scope requests, costs, and scheduling conflicts.
- Provide mentoring and professional guidance both functional and technical to Help Desk and Project Coordinators.
- Supervise, train, and mentor the Help Desk staff; As necessary, accept technician support calls.
- Understand business objectives of assigned projects.
- Work independently on projects and follow through completion.
- Work on multiple tasks simultaneously.
- Adapt to new technology solutions utilized by clients.
- Travel up to 15% of time to North American client locations, as needed.
- Interact professionally with fellow employees, clients, and vendors.
REQUIRED QUALIFICATIONS:
- Bachelor’s Degree – Business, Project Management, Computer Engineering, Computer Science, or Information Technology emphasis preferred.
- Two (2) years minimum project management experience
- Two (2) years minimum of technical experience in these areas: Ethernet cabling installation, network installation and configuration, wireless site surveys, wireless installations and configurations, PC installations and configurations, Point of Sale terminal installation and configuration, Point of Sale terminal software configurations and troubleshooting, and Phone System installations and configurations.
- Willingness and aptitude to learn unfamiliar systems, and to stay informed of new technologies
- One (1) year minimum vendor relationship experience
- Exceptional service orientation.
- Excellent written and oral communication skills.
- Strong interpersonal skills with the ability to communicate with a variety of audiences
- Superior interpersonal skills necessary to communicate complex information to various internal and external personnel in a clear, concise and well organized fashion
- Effectively communicates relevant project information to superiors.
- Exceptional attention to detail.
- High level of detail orientation necessary to document, train, and support executed technical phases of customer projects
- Exceptionally self-motivated and directed.
- Must be comfortable with fast-paced, entrepreneurial corporate culture and the standards and work ethic consistent with that environment
- Ability to create and sustain a positive environment for clients and associates through leadership, proper training and coaching
DESIRED QUALIFICATIONS AND RESPONSIBILITIES:
- Experience in security systems, CCTV, and access control within corporate retail environment
- Direct staff management of a team of 5 or more
- Experience leading a help desk support team
- Possess a strong knowledge of operating procedures and systems and ability to ensure procedures and systems are being followed
- Successful independent management experience with a proactive approach to identifying opportunities for improvement and implementing successful solutions
- Ability to set and manage priorities judiciously.
- Strong negotiating skills
- Deliver engaging, informative, well-organized presentations.
- Set the direction and be a key contributor in the development of the Help Desk Support Services framework.
- Ensure adherence to the set standards across all support activities.
Job Type: Full-time
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Experience:
- Project management: 2 years (Required)
Ability to Commute:
- Minneapolis, MN 55437 (Required)
Ability to Relocate:
- Minneapolis, MN 55437: Relocate before starting work (Required)
Work Location: Hybrid remote in Minneapolis, MN 55437