Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring all necessary information is obtained
- Provide information about hotel amenities, services, and local attractions
- Handle guest check-ins and check-outs efficiently and accurately
- Answer phone calls and respond to guest inquiries promptly and courteously
- Assist guests with luggage storage, transportation arrangements, and other requests
- Process payments and maintain accurate records of guest transactions
- Handle guest complaints or concerns with empathy and resolve issues to ensure guest satisfaction
- Collaborate with other hotel departments to ensure smooth operations and guest satisfaction
- Perform night audit duties as needed
Qualifications:
- Previous experience in hotel management or front desk operations is preferred
- Familiarity with phone systems and hotel reservation software is a plus
- Strong communication skills, both verbal and written
- Multilingual abilities are highly desirable, especially in languages commonly spoken by hotel guests
- Excellent customer service skills with a friendly and professional demeanor
- Ability to handle difficult situations with patience and diplomacy
- Strong organizational skills with attention to detail
- Ability to work independently as well as part of a team in a fast-paced environment
- Knowledge of hospitality industry standards and practices
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Night shift
- Overnight shift
- Weekends as needed
Work setting:
Ability to Relocate:
- Red Lodge, MT 59068: Relocate before starting work (Required)
Work Location: In person