The Don Jacobs Organization is a family-owned car dealership, proudly serving Central Kentucky since 1970. The Don Jacobs Organization prides itself on quality brands, exceptional value and customer service that is second to none. Our dedicated team of professionals has earned our organization many awards and recognitions from our peers and manufacturers.
Don Jacobs is actively seeking an experienced Service Advisor for our dealership. The Service Advisor recommends proper repair to our valued customers and explains the value of maintaining their vehicles for optimal performance. The Service Advisor position has a strong focus on sales and customer service.
Job Responsibilities:
· Greet customers promptly
· Obtain customer and vehicle information
· Answers owners’ questions
· Clearly report all vehicle symptoms as described by the customer
· Determine and recommend needed repairs in accordance with factory specifications
· Verify warranty and service contract coverage; explains provisions and exclusions
· Prepare a complete and accurate estimate of cost for labor and parts
· Monitor the progress of each vehicle throughout the day, updating customers regularly
· Maintains customer rapport by selling and explaining ethically needed vehicle repairs and maintenance
· Explaining all completed work and charges to the customer
· Ensures every service experience exceeds owners expectations
· Maintains critical and on-going relationship with Volkswagen owners
Qualifications:
· Previous automotive Service Advisor experience preferred
· Professional appearance and work ethic
· Interest in the automotive industry
· Proved record of achieving exceptional customer satisfaction
· Strong verbal and written communications skills
· Valid driver’s license and clean driving record
· Ability to multi-task and be self-managing
· Personal and professional integrity
· Reynolds and Reynolds experience a plus
· Problem solver
· Enthusiastic, driven and energetic with a positive attitude
· Superior organizational skills and ability to manage detailed paperwork
· Computer literacy
We Offer Great Benefits:
- Aggressive bonus structure
- The best automotive products in the industry
- Professional, continuous training
- Automotive and service discounts
- Medical, dental and vision insurance
- Life insurance, short term and long term disability insurance
- Paid vacations and personal days
- 401(k) with employer match
- A culture of opportunity and promotion from within
- Great work environment
Don Jacobs is an Equal Opportunity Employer.
Job Type: Full-time
Pay: Up to $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Shift:
License/Certification:
- Driver's License (Required)
Work Location: In person