The position is in the Architect of the Capitol (AOC), Office of the Chief of Operations, Executive Director US Botanic Garden, Learning and Engagement Division. The incumbent performs services to assist visitors to orient themselves, find facilities and participate in tours and other public programs for the US Botanic Garden (USBG).
Provides visitor assistance services in support of exhibit and display operations in the Gated Outdoor Garden and Conservatory at the U.S. Botanic Garden.
Greets visitors to explain the display and any safety measures required. Assists and provides order with managing extremely large groups with unfamiliar surroundings where there may be safety concerns.
Collaborates with co-workers on daily and routine tasks and adjusts, as necessary, to ensure visitor flow is maintained and the display operates as scheduled.
Works with visitors in a variety of ways, in support of the Garden (e.g., greeting visitors, providing information on times and content, collecting data, enforcing Garden policies, providing accessibility services).
Takes guidance from the U.S. Capitol Police with safety and security issues such as addressing prohibited items, directing crowds and assisting visitors in the event of an emergency in the Garden and maintaining personal safety.
Assists visitors with possible special requirements or attention (e.g. Members of Congress, Congressional Staff, international visitors, persons with disabilities, distinguished visitors and photographers).
In support of visitor flow, lifts stanchions, makes announcements and maneuvers unoccupied wheelchairs. Lifts boxes of brochures and restocks brochure racks throughout the Garden.
The incumbent is responsible for utilizing a thorough knowledge of and compliance with applicable AOC and Occupational Safety and Health Administration (OSHA) safety rules and regulations to ensure that work progresses in a safe manner and to initiate or take corrective action on unsafe conditions in managed areas.
You will be evaluated for this job based on how well you meet the qualifications above.
Review your resume and responses carefully. Your eligibility for consideration and qualifications for the position will be determined based upon a review of your detailed resume and your responses to job specific self-assessment questions.
Your resume will be evaluated based on evidence of your ability to demonstrate the knowledge, skills, and abilities (KSAs) for this position, possession of any specialized experience, and how well your background and experience relates to the self-assessment questions in the job announcement. The self-assessment questions relate to the following knowledge, skills, abilities, and competencies:
- Problem Solving
- Oral Communication
- Interpersonal Skills
- Customer Service
Your responses to the self-assessment questions serve as the basis for your initial rating. You will receive a numerical score based on your responses to these questions. Next, your responses will be evaluated by a Human Resources Specialist and/or a subject matter expert against the information provided in your resume and optional cover letter. Your resume must support your answers to the self-assessment questions. Falsifying your background, education and/or experience is cause for non-selection or disqualification from further consideration.
Please note that a complete application is required for consideration. (Please review the “Required Documents” section of this job announcement to see what must be included in a complete application).
You may preview questions for this vacancy.
The Architect of the Capitol's (AOC) job application process is designed to ensure you only provide information necessary to evaluate your qualifications and eligibility for the position vacancy.
To apply for this position, you only need to submit: a) your resume and b) answers to the online vacancy assessment questionnaire. The online questionnaire contains eligibility and screening questions and other relevant information. No additional documentation or attachments are required at the time of application.
Your resume should list your education, training and work experience including job titles, employment dates, duties and accomplishments.
Nothing further is required until it is requested by AOC’s Human Capital Management Division. If additional documentation is required for the position, you will be asked to provide it during the interview or selection process. At that time, you may be asked to submit documentation to support statements made in your resume.
For example, you may be asked to provide a copy of your diploma, college transcripts, or proof of Federal employment status. If the position requires licensure or certification, you will be asked to provide proof at the time of selection.
If Veterans’ preference is claimed, you will be asked to submit proof (DD-214, and, if claiming a 10-point preference, a SF-15 and the proof required by that form).
Failure to provide the required documents will end further consideration and/or result in the withdrawal of any tentative job offers.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.