SAFETY:
- Report all incidents immediately.
- Actively cares for and advocates safety at Agri-Service.
- Adheres to all applicable safety policies, procedures and standards.
- Holds regular safety meetings with Parts team.
- Prepare and participate in incident investigations as needed.
- Ensure work site inspections and vehicle inspections are completely as required.
- Hold direct reports accountable for adhering to safety policies.
- Recognize and promote employees demonstrating safe behaviors.
- Discuss safety and the importance of it at each team meeting/gathering.
- Promote the Safety Culture of Agri-Service.
- Attending all safety training both in person and virtual.
- Look out for coworkers, speak up and offer assistance to ensure a safe working environment for all.
- Advocate and exemplify safety and safe working habits using proper safety equipment not limited to hand, face, and eye protection. (PPE)
- Follows company safety policy and procedures on the jobsite, promotes safe behavior with our customers.
- Operate vehicle safely, following all applicable laws and company policies.
- Maintains a clean work area.
- Proper storage and placement of inventory ensuring no leaning and no overhanging parts.
- Follow proper lifting techniques.
- Handles chemicals in accordance with the Safety Data Sheet (SDS).
- Operate industrial vehicles and forklift in a safe manner and with a valid forklift certification.
- Uses correct tooling, performs tool inspections regularly, follows tools instructions and cleans as needed.
- Performs Job Hazard Analysis (JHA) of location and equipment, looks to eliminate or reduce potential hazards.
- Communicates with Safety Liaison and/or Supervisor to identify and address safety concerns.
- Demonstrates commitment to safety with both words and actions.
ESSENTIAL FUNCTIONS:
- Supervises employees, performs performance reviews and makes determination for any compensation increases. Provides direct employee feedback and guidance, influences decisions to hire and terminate employees. Assists in employee issues that affect customer service.
- Responds to customer inquiries, resolves customer complaints, and maintains a high level of customer relations.
- Answers customers' and technicians' parts inquiries over the phone and in person. Uses Epsilon and other vendor resources to reference and identify parts.
- Determines customer needs through research and questions. Offers parts and service solutions to customers. Determines best method to fill orders with parts not in stock. Asks customer for need by date and decides best shipping method.
- Processes and tracks invoices and completes customer orders to exceed customer expectations. Receives cash or credit payments or processes the order to go through Accounts Receivable. Balances cash drawer daily.
- Schedules Parts personnel to properly cover shifts, trainings, and meetings. Maintains on call and Saturday work rotation schedules. Approves employees' time worked in automated timecard for Payroll.
- Oversees training programs for employees as identified.
- Works with other departments to ensure strong teamwork throughout the branches.
- Works to identify parts inventory needs and adequate stocking levels.
- Maintains a high level of focus on departmental goals (sales, customer loyalty, employee engagement, parts KPI's, etc.) and address areas of opportunities to meet or exceed established goals.
- Pulls parts in as needed to fulfill customer orders.
- Builds hoses as needed.
- Actively cares for and advocates safety at Agri-Service. Ensures that employees, vendors, and customers have a safe work environment. Adheres and manages all applicable safety policies, procedures, and standards.
- May accomplish training and serve as a team member in support of Agri-Service strategy programs, projects, and initiatives.
- Works within and promotes corporate vision, mission, and values of the organization.
- Performs other duties as assigned.
KNOWLEDGE SKILLS AND ABILITIES:
- Technical knowledge of parts, service, and core inspection manuals
- Working knowledge of forklifts
- Ability to obtain forklift operations certification (must be obtained within 30 days of employment)
- Ability to use computer systems for time entry, data, email, parts transactions, and dealer information
- Ability to work overtime and on call with short notice
- Consistent attendance is essential
EDUCATION AND EXPERIENCE:
- Proof of high school diploma or General Education Degree (GED)
- Proof of driver's license and acceptable driving record
- One to three years of parts sales or comparable experience preferred
- One year experience as a lead or supervisor preferred
- Must be able to communicate in English (speak, read, write, and comprehend)
PHYSICAL CHARACTERISTICS:
- Must be able to lift up to 50 pounds
- Must be able to accomplish any of the following for long periods of time: sit, walk, stand, climb stairs; reach, lean, twist with product/equipment; push and pull product/equipment
- Must be able to meet all safety requirements for applicable safety policies
- Note: exposure to extreme fumes, extreme temperatures, high noise level, and dirt.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification. Agri-service is an E-Verify Employer.
Pay scale : $61,838-$96,374 Salary
Med+ HSA >Den+ Vis > 401K >PTO > Holiday Pay > Life Insurance