POSITION SUMMARY:
The duties of a Call Center Team Member are to retrieve patient calls, schedule patients for new appointments and follow up appointments. Address and navigate all patient questions and concerns professionally. Coordinate with medical staff as required based upon the needs of the patient.
ESSENTIAL DUTIES / PRIMARY RESPONSIBILITIES:
- Take customer calls and provide accurate, satisfactory answers to questions & concerns.
- Must have the ability to troubleshoot issues with patients.
- Strong communication skills with the ability to engage with the patient prospects.
- Must understand all services offered by our clinics.
- Coordinate patient requests – by scheduling an appointment, coordinating with the Practitioner nurse team, billing, or admin.
- Obtain or verify customer information, including address, phone number, email, and payment methods.
- Enter information into computers using our eClinical software.
- Must have the ability to explain our fee structure for initial consult, follow-up consults, specialty consults and treatments.
- Follow up on voice mail messages and assure patient follow up and that patient’s needs are met.
- Must have strong written and verbal communication skills.
- Must be proficient in, word, email communication, eClinical scheduling software.
- Multi-task efficiently and effectively as required.
· Work under pressure, within time constraints. Must be able to act calmly and effectively in a busy or stressful situation.
· Exhibit excellent listening skills.
· Concentrate on the needs of the provider(s) throughout entire shift.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Call center: 2 years (Required)
- Customer service: 1 year (Preferred)
Ability to Commute:
- Irvine, CA 92618 (Preferred)
Ability to Relocate:
- Irvine, CA 92618: Relocate before starting work (Required)
Work Location: In person