lter Director GRADE:
DIVISION/DEPARTMENT: DHS REPORTS TO: VP of Programs
DATE: June 1, 2016 EXEMPT: yes NON-EXEMPT:
PRIMARY FUNCTION/PURPOSE:
The Shelter Director provides operational, facilities, and budgetary oversight of DHS
Contracted Shelters, whose purpose is to help Adult Couples. Additionally, the Shelter
Director, monitors the delivery of residential, case management, and community-based
services the auspices of the Clinical Director and the social services team s/he leads.
DUTIES AND RESPONSIBILITIES
1. Monitor program adherence to all DHS rules and regulations for all Adult
Couples and NYS OTDA Part 900 Regulations.
2. Conduct and document program compliance with all applicable fire, safety and
health standards.
3. Under the leadership of the Clinical Director, who reports to the Shelter
Director, monitor the Social Services team in all aspects of service provisions.
4. Recruit, hire, and train administrative staff, and clinical staff (in collaboration
with the Clinical Director).
5. Assure unit (apartment) vacancies are kept to a minimum and filled in a timely
manner.
6. Assure adherence to all budgetary guidelines in collaboration with supervisor
and Chief Financial Officer.
7. Identify, evaluate, and establish service linkages with community based
providers.
8. Conduct weekly or bi-weekly supervision with all direct reports.
9. Enforce DHS/BPHN rules, policies and guidelines, instructing and training staff
on doing the same.
10. Participate in the reporting, investigation and documenting of all significant
incidents to BPHN Executive Team members and all appropriate reporting
agencies i.e. DHS, ACS, NYPD, etc., as required by all applicable regulations
and laws.The Bronx Parent Housing Network
Shelter Director
11. Must be on call 24 hours, 7 days a week, 365 days a year, to respond to all
shelter emergencies and or share on call responsibilities with the Clinical
Director on a regular schedule.
12. Lead all efforts towards improving service delivery and maintenance of staffing
levels in a challenging budgetary environment.
13. Write reports and maintain statistical data on all aspects of population served i.e.
demographics, medical situations, domestic violence, ACS, SUD, Mental
Health and other related social determinants.
14. Prepare for audits and ensure that program remains in compliance with funders.
15. Liaise with Police, Civic Leaders and local businesses (community relations).
16. Create, implement, and monitor the effectiveness of advocacy strategies geared
toward securing housing.
17. Compile and contribute statistical data for all internal or external entities in
support of mandated reporting requirements.
18. Respond timely to requests for information from BPHN, DHS and or any
external entity, as required.
19. Participate in weekly or bi-weekly supervision and all meetings with Executive
Team members.
20. Lead weekly all staff meetings and monthly Community Meetings.
21. Mediate conflicts between direct reports and any program staff members, or
staff and resident.
22. Assume all duties in the absence of Clinical Director.
23. Assure that performance evaluations of direct reports are completed and
reviewed annually or after the probationary period for new hires.
24. Develop and revise policies and procedures as appropriate.
25. Identify and enroll staff in appropriate trainings and conduct in-service training.
26. Related duties as assigned.
QUALIFICATIONS/PROFESSIONAL EXPERIENCE
Proficiency in Mac and PC hardware, printers, scanners, and other desktop peripherals;
the Microsoft Office 2010/2016/365 including productivity suite (particularly Excel,
Outlook, and Word); Microsoft Windows 7/10; and Mac OS X.
Strong customer service and problem-solving skills.The Bronx Parent Housing Network
Shelter Director
Ability to work independently, on multiple concurrent projects and tasks, and in a fast-
paced environment.
Excellent interpersonal, listening, oral, and written communication skills.
Resourcefulness, patience, a passion for technology, and a strong desire to help others.
Strong attention to detail.
Must be able to lift heavy equipment and crawl under desks.
Minimum 1-2 years of experience in hardware, software, and network troubleshooting in
a Windows/Mac environment preferred; A+ certification a plus.
Education and Experience:
Master’s degree in Social Work, Public Administration, Human Services, or the
equivalent:
LMSW preferred. Professional certification(s) in CASAC, CRC, Acupuncture Detox
Specialist strongly desired, as appropriate
3-5 years of progressively responsible professional work experience in a social services
agency required. Experience working with homeless adults and families. Experience
supervising social services/human services staff in shelter/mental health/transitional or
permanent supportive housing. Experience working with Department of Homeless
Services (DHS)
Related Skills or Knowledge: Excellent management, problem solving, organizational,
and counseling skills required. Ability to analyze and evaluate information and develop
recommendations. Demonstrated success in planning and implementing program
activities within budgetary and time constraints. Requires excellent oral and written
communication skills with the ability to present information to a wide variety of
audiences. Must be familiar with the DHS/HRA, CARES system. Computer skills are
necessary, including familiarity with MSWord and Excel. Must be able to manage
multiple priorities simultaneously.
Physical Requirements:
Required to work weekends if needed
Divers license preferred
POSITION SCOPE:
1. Monitor program adherence to all DHS rules and regulations for all Adult Couples and
NYS OTDA Part 900 Regulations.
2. Conduct and document program compliance with all applicable fire, safety and health
standards.The Bronx Parent Housing Network
Shelter Director
3. Under the leadership of the Clinical Director, who reports to the Shelter Director,
monitor the Social Services team in all aspects of service provisions.
4. Recruit, hire, and train administrative staff, and clinical staff (in collaboration with the
Clinical Director).
5. Assure unit (apartment) vacancies are kept to a minimum and filled in a timely manner.
6. Assure adherence to all budgetary guidelines in collaboration with supervisor and
Chief Financial Officer.
7. Identify, evaluate, and establish service linkages with community based providers.
8. Conduct weekly or bi-weekly supervision with all direct reports.
9. Enforce DHS/BPHN rules, policies and guidelines, instructing and training staff on
doing the same.
10. Participate in the reporting, investigation and documenting of all significant incidents
to BPHN Executive Team members and all appropriate reporting agencies i.e. DHS,
ACS, NYPD, etc., as required by all applicable regulations and laws.
11. Must be on call 24 hours, 7 days a week, 365 days a year, to respond to all shelter
emergencies and or share on call responsibilities with the Clinical Director on a regular
schedule.
12. Lead all efforts towards improving service delivery and maintenance of staffing levels
in a challenging budgetary environment.
13. Write reports and maintain statistical data on all aspects of population served i.e.
demographics, medical situations, domestic violence, ACS, SUD, Mental Health and
other related social determinants.
14. Prepare for audits and ensure that program remains in compliance with funders.
15. Liaise with Police, Civic Leaders and local businesses (community relations).
16. Create, implement, and monitor the effectiveness of advocacy strategies geared toward
securing housing.
17. Compile and contribute statistical data for all internal or external entities in support of
mandated reporting requirements.
18. Respond timely to requests for information from BPHN, DHS and or any external
entity, as required.
19. Participate in weekly or bi-weekly supervision and all meetings with Executive Team
members.
20. Lead weekly all staff meetings and monthly Community Meetings.
21. Mediate conflicts between direct reports and any program staff members, or staff and
resident.
22. Assume all duties in the absence of Clinical Director.The Bronx Parent Housing Network
Shelter Director
23. Assure that performance evaluations of direct reports are completed and reviewed
annually or after the probationary period for new hires.
24. Develop and revise policies and procedures as appropriate.
25. Identify and enroll staff in appropriate trainings and conduct in-service training.
26. Related duties as assigned.
27.
PROBLEM SOLVING: Independently works through routine problems, determining
solutions from established standards or procedures. Problems encountered by the incumbent are
complex and non-routine in nature. Professional training and experience provides sufficient
expertise to solve most problems.
KNOWLEDGE: Job duties require a general familiarity with Bronx Parent Housing Network
Association programs, services and operations
FISCAL RESPONSIBILITY: Responsible for making sure that BPHN resources are
used effectively and that assigned expenses and revenues reflect budget goals
CONTACTS: Incumbent regularly works with other agencies and other departments to
integrate client services and achieve outcomes. Has significant and important contacts with
outside employers, agencies, and community and political leaders to find additional services for
clients and enhance funding opportunities.
SUPERVISION: Supervises program staff, interns and volunteers
OTHER REQUIREMENTS:
Ability to travel locally using public transportation. Required to speak clearly and hear
the spoken word well. Required on a regular basis to be prepared to utilize appropriate
techniques to ensure consumers safety. Required to utilize near vision to read data and
other documents including spreadsheets and reports in printed form or on computer
screens. Regularly required to move fingers, wrist and arms in a repetitive manner to
operate office equipment.
AGENCY EXPECTATIONS OF ALL EMPLOYEES:The Bronx Parent Housing Network
Shelter Director
Adheres to Bronx Parents Policies and Procedures. Acts as a role model within and
outside the agency. Performs duties as workload necessitates. Attendance and
Dependability: the employee can be depended on to report to work at the scheduled time
and is seldom absent from work. Employee can be depended upon to complete work in a
timely, accurate, and thorough manner and is conscientious about assignments.
Communication and Contact: the employee communicates both verbally and in writing
with superiors, colleagues, and individuals inside and outside BPHN. Relationships with
others: the employee works and communicates effectively and relates well with others
including superiors, colleagues, and individuals inside and outside BPHN. The employee
exhibits a professional manner in dealing with others and works to maintain constructive
working relationships. Employee adheres to mission statement and guiding principles.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment described here is representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this job, the employee is occasionally required to stand,
walk, sit, stoop, use hands or fingers, or feel objects, tools or controls, reach with hands
and arms, climb stairs, balance, kneel, talk or hear. The employee must occasionally lift
and/or move up to 10-15 pounds. Specific vision abilities required by the job include
close vision and distance vision. Must be able to travel locally using public
transportation.
Job Type: Full-time
Pay: $80,000.00 - $90,000.00 per year
Benefits:
- 403(b)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Patient demographics:
Schedule:
- 8 hour shift
- Day shift
- Evening shift
Ability to Commute:
- Bronx, NY 10456 (Required)
Ability to Relocate:
- Bronx, NY 10456: Relocate before starting work (Required)
Work Location: In person