Are you ready to join a rapidly expanding Meal Prep company? We hold the belief that sincere and human connections enhance the quality of people's lives, particularly those who are part of our team. Meal Prep Sunday is the largest Meal Prep Company in Southern California, based in Vista, preparing over 30,000 dishes weekly. You'll have the opportunity to work with an experienced company during an exciting phase of growth and be guided by a culture of unwavering commitment to excellence. Our journey is one of continuous improvement, always striving to transcend from good to great, be a part of a workplace where differences are not just accepted but embraced
This isn’t just your next job, the work you will do here holds significance, we're seeking a highly motivated and ambitious individual to join our passionate team as a Operations Analyst
Join us in making a real difference in people's lives. Beyond providing delicious and nutritious meals, we are dedicated to promoting a healthier lifestyle through our fitness-focused approach. Witness firsthand the positive transformations as our meals contribute to the overall well-being and vitality of our customers.
The Operations Analyst will play a pivotal role in the smooth operation of our services by managing cancellations and skips, auditing information, and ensuring data integrity. This role requires a detail-oriented professional with strong analytical skills, a keen eye for accuracy, and the ability to work effectively with various departments to maintain operational efficiency.
Main Responsibilities:
Cancellation Management:
- Monitor and process customer cancellation requests promptly.
- Analyze cancellation trends to identify potential issues and recommend improvements.
Communicate with customers to understand reasons for cancellations and provide solutions to retain them if possible.
Skip Management:
- Oversee and manage customer skip requests to ensure proper tracking and resolution.
- Analyze patterns in skip requests to identify underlying issues or trends.
Work with customer service to address any recurring problems causing skips.
Data Auditing:
- Conduct regular audits of operational data to ensure accuracy and completeness.
- Identify discrepancies in data and work with relevant departments to rectify them.
- Develop and maintain audit reports for management review.
Operational Reporting:
- Generate and analyze reports on cancellations, skips, and other operational metrics.
- Provide actionable insights to management based on data analysis.
- Assist in the development of dashboards and performance indicators.
Process Improvement:
- Identify and implement process improvements to enhance efficiency and effectiveness.
- Collaborate with cross-functional teams to streamline operations.
- Document standard operating procedures (SOPs) for various operational tasks.
Customer Interaction:
- Handle escalated customer issues related to cancellations and skips.
- Provide exceptional customer service to ensure high customer satisfaction.
- Work closely with the customer service team to address and resolve customer concerns.
Compliance and Risk Management:
- Ensure all operational activities comply with company policies and regulations.
- Identify potential risks and develop strategies to mitigate them.
- Maintain confidentiality and security of all sensitive information.
Qualifications
- 2+ years of experience in operations analysis or a similar role.
- Strong analytical and problem-solving skills.
- Proficiency in data analysis tools and software, WordPress, and Shopify.
- Familiarity with Mac OS and Numbers.
- Experience with direct-to-consumer (DTC) operations.
- Excellent attention to detail and accuracy.
- Strong communication and interpersonal skills.
- Ability to work independently and collaboratively in a team environment.
- Experience with customer service or handling customer-related issues is a plus.
- Experience with MySQL is a plus.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Employee discount
- Professional development assistance
- Referral program
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Vista, CA 92081 (Preferred)
Work Location: In person