IT Support Specialist
We are seeking a highly skilled IT professional who has a broad understanding of technology, infrastructure, thinks creatively and is driven to stay on top of the latest technology and information related to technology. A positive attitude and the ability work as part of a team, and at times during the day work on their own to complete tasks. The candidate MUST be able to Take direction and work to complete daily assignments from your department manager and as well as “in real time” help end users with trouble tickets.
Our new team member will be an experienced IT Support Specialist who will work directly with clients to provide onsite and remote support.
Essential Functions:
- Diagnose, analyze, and troubleshoot hardware, software and network issues and situations with critical thinking skills
- Provide comprehensive desktop support services to end-users, ensuring the functionality and efficiency of desktop systems.
- Install, configure, and maintain desktop hardware and software, including operating systems, applications, and peripherals.
- Install, configure, and maintain hardware, software, and peripherals for employees.
- Help Desk support.
- Respond to incoming support requests from employees, addressing technology-related issues promptly and professionally.
- Troubleshoot hardware and software problems, providing technical guidance and solutions to end-users.
- Conduct routine checks and maintenance on computer hardware to ensure optimal performance. Preventive Maintenance.
- Stay updated on the latest technology trends
- Participate in team meetings to discuss ongoing support needs and system changes. Daily assignments will be handed out at these meetings from your department manager.
- Other duties as assigned, not listed above
- Able to take direction from manager, work as part of a group, as well as work individually and stay focused and driven on the tasks at hand.
- Flexibility in work hours. There will be times you will be required to work over, come in early, and occasionally come in after hours; to work on a project as to not disrupt business continuity during the day
Mandatory Functions:
- 3-5 years of experience in providing IT support (help desk, service desk, technical support). Familiarity with troubleshooting hardware and software issues. Experience with customer service and end-user support. Great communication skills
- Certifications are a plus (A+, Networking +, Microsoft certified, SonicWall, etc.)
Proficiency supporting the following technologies:
- Expert skill level with Microsoft Windows 10/11Pro, macOS, iOS.
- Experienced with Azure, BitLocker, OneDrive, SharePoint, etc.
- Server 2019
- Group Policy (creating and troubleshooting)
- Office 365
- Teams
- DHCP
- DNS
- Switches
- Wireless networks
- Wireless Bridges
- Apple products (iPads, MacBook’s, macs, iPhone)
- Network troubleshooting, and resolution skills
- Expert skill supporting desktops, laptops, iPads, tablets, mobile devices, TVs, projectors. providing customer service to technical and non-technical end users.
- Familiarity with networking concepts, protocols, and troubleshooting methodologies.
- Running new infrastructure (Cat.6, fiber)
- Trouble shooting issues with infrastructure cat.6 and fiber.
- Technical ability to mount and/or replace; access points, MDF & IDF cabinets, security cameras, wireless bridges, pulling cat.6 and punching down and certifying the drops.
- Ability to work under pressure and meet deadlines.
- Willingness to learn new skills and technologies.
- You will meet with your manager daily to discuss the day and then head to your assignment. This will require the ability for this individual to work well as part of a team, work individually and stay focused on the assignments, the ability to take direction daily from dept manager and work to complete the assigned items.
- Keeping communication with management on the progress.
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Expected hours: 38 – 42 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Compensation package:
Experience level:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
Experience:
- Customer service: 3 years (Required)
- Technical support: 3 years (Required)
- Software troubleshooting: 3 years (Required)
Ability to Relocate:
- Findlay, OH 45840: Relocate before starting work (Required)
Work Location: In person