Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.
We are actively seeking a skilled and motivated Engineering Manager to lead our Site Reliability Engineers within our eCommerce platform. The Site Reliability engineers support and monitor production for our eCommerce platform and are responsible for development enablement within our Agile Release Train. At New Balance, we seek active learners who love to use modern technology to solve challenging problems. You will be working with the latest technologies, tools and frameworks, as well as working together with the rest of the team to push New Balance as an innovator for years to come.
Lead a team of 7-10 Site Reliability Engineers including internal, contract, and agency developers located domestically and internationally
Manage a team of SREs responsible for 24/7 service support, including Incident ticket management
Balance the risk of unavailability with the goals of rapid innovation and efficient service operations
Manage Platform engineering, Production monitoring, and Capabilities to support DORA metrics
Utilizing Error Budgets to provide objective metrics that determine allowable service reliability that align to SLAs/SLOs
Scale support and development processes via architecture and automation solutions.
Directing, developing, and managing staff to maximize their individual contribution and function effectively as a team
Coordinate with the Product Owners, Scrum Masters, and Businesses Stakeholders during product setup, on-boarding, and planning activities
Ensure code quality and standards using tools and review processes
Manage DevOps and Release Management across the Agile Release Train
Collaborate with other development managers on our CI/CD capabilities to allow for on-demand releases with confidence and quality
Work closely with other Engineering and Quality Assurance leaders to define and implement the Technology roadmap and vision
Implement standards and expectations for tools, reporting and metrics
Manage relationships with required vendors
Establish goals for DevOps/Dev Enablement/Site Reliability
REQUIREMENTS FOR SUCCESS:
10+ years of relevant professional experience and 4+ years of people management experience, mentoring and growing developers/engineers
Significant experience with Agile development practices
Deep understanding of Commerce Cloud and eCommerce architecture
Deep understanding of e-commerce flows, the topology, and e-commerce ecosystems
Outstanding written and verbal communication skills, ability to bridge the gap between technical and non-technical team members and Stakeholders
Must be comfortable leading and evaluating team and individual effectiveness without having direct authority to assign to team's work
An ability to quickly identify and drive to the optimal solution when presented with a series of constraints
Strong capability in development product management - estimation, resource/budget planning, and development methodologies (Kanban, Scrum, Agile/Jira)
Regular Associate Benefits
Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally. You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword – it’s part of our culture.
Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.
Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.
Flexible Work Schedule
For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our North American hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while maintaining flexibility for associates. New Balance Associates currently work in office three days per week (Tuesday, Wednesday, and Thursday). Our offices are fully open, and amenities are available across our North American office locations. To continue our focus on hybrid work we have introduced “Work from Anywhere” (WFA) for four weeks per calendar year. This model will help us enhance our culture while continuing to maintain elements of flexibility.
Equal Opportunity Employer
New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.