DynaTen (a Comfort Systems USA Company) has been successfully providing Commercial Service and Construction Solutions to the greater North Texas market. DynaTen is seeking a Customer Experience Team Dispatch Coordinator to join our team! This is a critical position that will be highly visible in our operation. You will help execute our organization’s strategic goals and manage key customer relationships. Additionally, this is a position that offers professional development and long-term career growth in service operations and beyond.
Responsibilities
· Be the first line of communication for the Service Department as it relates to inbound/outbound calls as well as text or email avenues
· Focus on delivering precise and correct information to customers in all areas.
· Entering in new Service Calls into Service Management system.
· Coordinate the purchasing of any materials needed based on the requirements of the work to be performed with Sales Team/Managers.
· Ensure timely scheduling based on both customer and technician availability.
· Work with other Dispatch Coordinators to ensure all calls are being scheduled and dispatched efficiently and based on priority.
· Make sure calls requested by Strategic Accounts have been accepted and scheduled into CSUSA Fieldpoint system and ETA requirements are being met.
· Serve as additional back up to the other members of the Customer Experience team as needed.
· Rotate shifts on a weekly basis with other members of the Customer Experience Team to ensure proper coverage (M-F 6:30a-3:30p, 8a-5p, 9:30a-6:30p)
Requirements
· Ability to work in and contribute to a collaborative team environment.
· Review, target and ultimately make improvements (process driven) to improve the business and its customer service delivery.
· Be well organized in your approach to both day to day and longer-term work duties.
· Exhibit sound judgement related to customer communication, management, and team operations.
· Maintains a professional demeanor and always interacts professionally.
· Candidate will have minimum experience of three years scheduling/dispatching experience.
· Utilization of the Microsoft Office Suite as an effective tool.
· Be engaged, be reliable, be an anchor in the business.
· Be a master communicator.
· Have a passion for providing top tier customer experience.
What you can expect
· Exceptional health, dental and vision insurance.
· Paid Employee Only Medical Coverage
· In house led training and development
· Long-term career growth
· Comprehensive benefit package and employer sponsored memberships
· 401k match, PTO, Holiday Pay, and more!
· Annual incentive program
· Stable work with a guaranteed 40 hours per week minimum
Working Conditions
While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand, and finger skills in the use of a keyboard, telephone, or writing. The employee is required to stand, walk; and reach with arms and/or hands. The employee will spend their time in an office environment with a quiet to moderate noise level.
EEO Statement
Comfort Systems USA, Inc., together with its subsidiaries provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Comfort Systems USA, Inc., together with its subsidiaries will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Comfort Systems USA, Inc, or anyone working on behalf of Comfort Systems USA, Inc.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Schedule:
Experience:
- Dispatching: 1 year (Required)
Ability to Commute:
- Fort Worth, TX 76155 (Required)
Work Location: In person