Main goal of this position will be to setup test drive appointments for customers to visit the dealership. This will be done through several forms including email, text, and phone.
BDC Representative Responsibilities:
- Answering all inbound sales leads and incoming phone calls.
- Logging customer details and comments in our system.
- Scheduling appointments and following up with any "no show" customers.
- Maintaining thorough, up-to-date knowledge of our products.
- Greeting and assisting walk-in customers, and treating all clientele with courtesy and respect.
- Adhering to all company policies and procedures.
- Maintaining contact with customers to ensure they are happy with our service.
- Ensuring potential customers are aware of any promotions.
- Assisting with various other tasks at the dealership.
BDC Representative Requirements:
- Proven experience in sales.
- Good written and verbal communication skills.
- Highly organized, with an ability to learn quickly.
- Proficient with Microsoft Office software and the internet.
- Professional and personable demeanor.
PAY & ALTERNATING SHIFTS:
40 Hour Work Week
· Monday-Saturday with one day off during the week. Sundays Closed.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Supplemental pay types:
- Bonus opportunities
- Monthly bonus
Experience:
- Customer service: 1 year (Required)
Work Location: In person